Atrocious service from this medical insurance company. Have been waiting nearly 7 weeks for authorisation to see orthopaedic consultant following physio recommendation. Have made phone call after phone chasing this up - no mean feat considering it takes on average 40-50 minutes to speak to someone! When you do get to speak to a member of staff they can tell you very little and they can’t even put you through to the team who are dealing with it. Emails have also proved pretty useless. Feel they are just using stalling tactics: asked for my GP medical records said the hadn’t received them so sent them again. Then so many weeks later asked for physio report, again said they hadn’t received this so had to send it again. A week or so later asked for physio notes. A week or so after that said they were checking things with Vitality GP I initially contacted regarding my condition. The weeks keep rolling on and still no resolution. Feel they are very disrespectful and disingenuous. Want fast access to medical services - forget Vitality - they simply don’t do “what it says on the tin”! ,