Awful to deal with. Took ages to resolve a straightforward claim and get treatment. Various delaying tactics used, including asking for forms I'd already sent so had to duplicate everything. Telephone calls often unanswered; when they were callbacks didn't materialise. Processing the claim saw continual delays due to incompetence and/or claim avoidance. At the time their website was a mess, more interested in flogging other stuff than creating a clear policyholder section. Oh, and like a lot of other companies (Virgin Money are you listening?) unless you download their app forget it! Vitality spends a fortune on advertising which would be better spent improving their service. But they won't because it's money they care about. Give them a miss.