Been waiting for more than 2 hours (so far) to speak to someone in the call centre regarding my upcoming policy renewal, but VM says ' our staff are currently in a team meeting and our lines are therefore closed', then it just hangs up. What kind of customer care is that? How can the whole team be busy in the middle of a working day for more than 2 hours? And this is not the first time it's happened. Absolute waste of my time.
1 year ago
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