Having a serious diagnosis 20 months ago I was entitled to a retreat at Champneys. Last year I was put on the list and a date agreed for this Nov due to a long waiting list. They have sent me out an itinerary email which they have now said I’m not entitled to as I’ve had to stop work and am therefore not on the plan. I don’t see why, as it wasn’t my fault there is such a long waiting list at the time!!! I don’t want to go now anyway but they are being obtuse in their response!! Typical insurance company ; buyer beware!!!
8 months ago
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