So I have been paying for 10 years and this amounts to around £28k. I have claimed last year £490 eyecare, £100 dental checkups and thats it . I have looked at this years member benefits to see how much my wife can claim for glasses and dental as it starts a new year after August 25, but its gone off the App rang and after speaking to 3 different departments they couldn't find the benefits totals anywhere, so popped me through on hold (1 hr so far) and after 20 mins cut me off. This needs to be looked into as they are basically taking money for a few discounts now hidden on the app, should be transparent in their dealings after all £28k paid out and it goes up every year. I would hate to have a real claim judging by the comments in reviews on the web they are very hit and miss so Im cancelling as of today, and if they bother to contact me to ask why then I will explain to them but I am only person a few more need to complain and walk away, very disappointed, feel cheated and personally would not advise anyone to to deal with this company!