I joint vitality health plan with my work at the beginning of this month, short summary: I have a twin brother who has same initials , same DOB, but different home address he has private Life Plan with Vitality , Vitality thought we are the same people and linked my health plan to his account, at the moment I don't have an account, Vitality support team advised it will take about 1 month to fix as the system thinks we are one person and not 2 different persons.
Till no resolution and we both have not even been offered any sort of Compensation,
3 weeks ago
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