From my first contact with the lovely Maxine, Richard, and Ben it has been a hassle free experience. I was looking for a chair for my very bad double curvature of my spine from Scoliosis. The older I become the more pain I am in. I had never heard of this company until I saw it on Google,, and read the 5 star reviews. I purchased the wonderful LENTO chair with motorised facilities. Ben came to my home to do a full assessment, bringing along a Lento chair to demonstrate. He listened extremely carefully to my needs/wants/problems. Time was not important, not once did he look at his watch, or look bored. An extremely pleasant, well informed/trained young man. I initially thought they would not deliver to Kent, they did. They never complained when I was ill on the first delivery day, they made a new appointment to deliver again. When my chair finally came, Ben set it up to suit my comfort/needs. It can be adjusted if necessary. I cannot praise this company highly enough, I will be buying from them in future. They operate on the old style customer service which I love. The customer comes first. Some of my friends say I paid a lot of money for this chair. I tell them ''You cannot put a price on comfort. Taking less drugs for pain has to be a plus''. I recommend this company/staff 100%. Especially my Lento chair.