Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.80

4.8 Rating 512 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

Write Your review

Tell us how Vivid Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vivid Care 5 star review on 13th March 2020

Val Funnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Relatively quick resolve to rectify the problem with my husband’s Lento chair. Friendly responsive staff.”

Helpful Report

Posted 4 days ago

“Very friendly & efficient and met all our needs/”

Helpful Report

Posted 1 week ago

“I thought I had already written one? Everyone very helpful & paid attention to all the detail”

Helpful Report

Posted 2 weeks ago

“My husband was confined to bed and needed support sitting, it was suggested I asked Vivid Care for an assessment, this was quickly arranged and thorough and caring. I found your staff efficient and helpful at all times and the Lento Neuro chair has been beneficial to my husband, he is now able to spend a increasing amount of time out of bed and to sit comfortably. Thank you!”

Helpful Report

Posted 3 weeks ago

“He came out and serviced and repaired 2 of the Razier for us also whilst here he had a look at a chair that I recently got new arms for we both noticed that the replacement arms wouldn't fit so he took photos and went back to his work place to report what he found.”

Helpful Report

Posted 3 weeks ago

“The Vivid Care engineer came to set up mum’s chair and provided care home staff with a demonstration. We’ve also had a successful video call to assist with a repair. On both occasions, everyone got the support they needed and found the engineer extremely helpful. Thank you for this great service!”

Helpful Report

Posted 1 month ago

“Highly recommend Vivid Care for all aspects of care needs. We have worked with David Jordan to provide our daughter with new equipment for her disability. Seating is high priority as is how the equipment is used. David helped us achieve everything including our daughter choosing a bespoke chair in colours she was extremely happy with. Nothing was missed and we were kept informed of delivery at every stage. Result was delivery of wheelchairs totally meeting our daughters needs! The process was very easy as vivid care are highly experienced and together with their client achieve amazing results. Will continue to return when advice or anything is needed in the future. Thank you very much vivid care.”

Helpful Report

Posted 1 month ago

“Definitely a 5 ⭐️ review. Mum had been waiting ages for a NHS wheelchair assessment so we decided to try the few assessment Vivid Care offer. Mum ordered a chair which arrived in under 3 weeks. It will really improve her quality of life. David Jordan was amazing and so patient”

Helpful Report

Posted 1 month ago

“We were very impressed with Jacob's repair of the support chair, very professional and very prompt arrival. Grateful to have the chair back in use.”

Helpful Report

Posted 2 months ago

“Reply received very quickly with good information”

Helpful Report

Posted 3 months ago

“I bought a Quickie Q300 M from Vivid Care in 2021. Great advice and test drives at and around my home. Since then, their wheelchair engineer (Jamie) has come to service it, firstly yearly, now when I can feel it getting loose/rattlly. He's been great.”

Helpful Report

Posted 3 months ago

“ALWAYS SO HAPPY TO ASSIST X ESPECIALLY JUIE xx”

Helpful Report

Posted 3 months ago

“I’d like to thank Vivid Care for a wonderful chair. When we first made contact, they were very supportive and helpful. We visited the showroom and again we were warmly welcomed. Special thanks to Maxine. The ordering was easy, the updates on delivery were great, and it was there within 5 working days. Delivery and setting up again was fabulous.”

Vivid Care 5 star review on 2nd February 2025

Helpful Report

Posted 3 months ago

“The service provided was abysmal. I was never very sure which of the Group Companies I was dealing with. Every promise made was broken. Many weeks after the chair was meant to be delivered it eventually turned up, but without the power cable.”

Helpful Report

Posted 3 months ago

Hello, thanks for your feedback. I can see this relates to a chair that we delivered around 12 months ago and we apologise for the issues there were with delivery to your location using external fulfilment. As a direct result of this issue we have since updated our delivery service to your area to ensure it is handled via our own drivers – apologies you were let down on this occasion. Many thanks Tristan

Posted 3 months ago

“The chair was easy to order and exactly as advertised. Delivery was on time, by a totally competent technician who taught the staff how to place my husband in the chair correctly, and how to adjust the chair's position and supports for maximum pressure relief and comfort.”

Helpful Report

Posted 3 months ago

“The Lento Care Chair is absolutely perfect. My husband's whole demeanor relaxed as soon as he was placed in it. The fit is perfect and support great while being comfortable. He was able to sit upright to eat for the first time in months! Technician was patient and very helpful, instructing us in how to adjust everything - which is very easy!”

Vivid Care 5 star review on 22nd January 2025

Helpful Report

Posted 3 months ago

“I had been considering a Vela chair for a long time and contacted a number of local suppliers. Vivid Care were highly responsive and seemed to really want me to get something that would suit my needs and that I would like. The chair had to be ordered from Denmark (where Vela is based) but it came remarkable quickly and was delivered straight away. Vivid has been in touch since to make sure it's all going well. Very happy with the service I received, everyone was helpful and really seemed interested. Such a refreshing change from the usual poor customer service I've received at other firms. And for anyone considering a Vela chair - go for it, I've had mine around a month now and the difference it's made to my quality of life is incredible.”

Vivid Care 5 star review on 12th January 2025

Helpful Report

Posted 4 months ago

“annual service carried out, some delays to initial appointment but eventually the service was carried out three weeks later. There was phone contact to advise us of the change to appointments so we were informed throughout the process. The engineer who carried out the service unwittingly put the headrest back on so had to be called out to remove it again. Amazingly quick response to this request and vivid care arrived one hour after the telephone call. Problem recitied within 2 minutes, and demonstration given for staff to be able to do this without the need for a call out from vivid care. There was no charge for this today.”

Helpful Report

Posted 4 months ago

“Arranged for a technical visit 2 weeks in a row keeping our son home especially for the appointments , 2 weeks in a row was informed the day of appointment that due to 2 different technicians being off sick 2 weeks in a row . Offered to fit the part myself if posted out , sent out the wrong part . Sons chair still showing fault and will have to wait until new year now . Very poor service for a new business”

Helpful Report

Posted 4 months ago

Thank you for your feedback, we apologise for the cancelled appointments which unfortunately were unavoidable due to the illnesses being contagious. In regards to the wrong part being supplied, we don’t normally recommend sending parts without a technician diagnosing the fault, especially on a chair which wasn’t originally supplied by us as there is scope for interpretation error but we agreed to try and help in this instance and are sorry it didn’t resolve the issue. To clarify, we are not a new business, we have been around since 1972, however we have recently taken over Permobil wheelchair support for wheelchairs supplied by Innova Care Concepts. Thanks again for your feedback, and many apologies our service has been below our normal standard in this instance. Kind regards, Tristan

Posted 4 months ago

“Would have been 5 stars but purchased one castor wheel at £45 plus £20 postage. Needed it urgently so paid. On further research was able to get exact same castor for £18 posted, Absolutely excellent service otherwise but charging three times actual price is dissapointing.”

Helpful Report

Posted 4 months ago

Hello and thanks for your feedback! To explain, similar parts may well be available elsewhere, however we only purchase and supply parts from the factory where the product is manufactured and assembled. Whilst it can be more expensive working this way, it ensures we supply the correct part but also ensures that any warranty is not invalidated and means that any future issues can be resolved directly with the factory. I trust this gives you peace of mind and helps explain the situation. We do not seek to charge excessively or engage in exploitative pricing! Thanks again for your review, and have a lovely Christmas and New Year. Kind regards Tristan

Posted 4 months ago

Vivid Care is rated 4.8 based on 512 reviews