Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.81

4.8 Rating 458 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 458 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 27th November 2023

Chris Brook

Vivid Care 5 star review on 22nd September 2023

Anonymous

Vivid Care 5 star review on 13th March 2020

Val Funnell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a rise recliner chair but found it wasn’t going to be suitable . So we asked for the full refund as the advert said they would. The company pointed us to the small print and then gave us a refund less £300. This was disappointing as up until we decided with their engineer that the chair wasn’t right they had been very good.”

Helpful Report

Posted 2 years ago

Hello and thank you for your review. I'm pleased to hear you found the service good, but I'm very sorry you felt disappointed. I've looked into this and one of our seating specialists first came and delivered and set up the chair. He then travelled back to review the chair, at additional cost to ourselves. We then sent a courier to collect the chair after it was deemed not suitable, however collection was refused. We then had to send another engineer to collect on another day. The £300 retained didn't cover the cost of the courier, quite aside from the other three visits made. It's very rare that our Lento chair doesn't work for a client, due to its flexibility, and due to the additional journeys involved on this occasion we did have to recover a small fraction of the costs involved. I trust this helps to explain the additional charge, and thank you for your understanding. Kind regards Tristan

Posted 2 years ago

“Poor communication and very delayed delivery date of product ordered”

Helpful Report

Posted 4 years ago

Good morning, and many thanks for your comments. We are sorry you feel we have not communicated we should and that the delivery has been delayed following your order. I've looked into this and we received your order on 6th November and proceeded with manufacturer of this bespoke chair straight away. These chairs have a lead time of 6 weeks, and the Christmas period at the factory is extremely busy as you can imagine! However, we have ensured that you receive this chair before Christmas and have booked to deliver this to you on 19th December. We hope the client and yourselves will be pleased with the chair that has been made, and look forward to delivering and setting it up next week. Kind regards, George

Posted 4 years ago

“The gas strut was not replaced in the end - only the broken end fitting of it . My husband was with the fitter when this was done, and he showed him what had happened. The gas strut was not replaced in the end - only the broken end fitting of it . My husband was with the fitter when this was done, and he showed him what had happened. Very pleased with how comfortable my sister is in the chair now though !”

Helpful Report

Posted 4 years ago

Many thanks for your review, and I'm very sorry you didn't experience our usual level of service. From what I understand, this was one of our chairs but had been purchased second hand from someone else. We carried out a service for the chair but the engineer involved (who is no longer with the company) unfortunately didn't notice that there was a problem with the gas strut. A subsequent visit by one of our seating assessors was booked to ensure the chair was set up correctly for the person, which was when the gas strut problem was noticed. This in turn meant that we couldn't finalise setup until the gas strut was fitted by another engineer. So all in all, this was certainly a chapter of accidents and not a normal state of affairs, for which we sincerely apologise. We do have very detailed service documents with items to check and service, but in this instance this checklist wasn't followed as it should have been. We are confident this particular issue will not reoccur, and once again are sorry for the inconvenience caused. Many thanks for your understanding and thanks for taking the time to review us. Kind regards Tristan

Posted 4 years ago

“Cancelled the wheelchair demonstration three times and so I went to another company”

Helpful Report

Posted 5 years ago

Hello Mrs Brown Many thanks for your feedback. Unfortunately we didn’t have the particular demonstration wheelchair you requested in stock, and despite the factory promising it to be with us in good time before the appointment they then let us down on a number of occasions. We would like to apologise for the inconvenience caused and whilst this is a bad reflection on us, in this instance it was out of our control. Kind regards George

Posted 5 years ago

“Lack of communication..not told parts had not arrived..2 wasted journeys”

Helpful Report

Posted 6 years ago

Hello Mrs Bainbridge. Many thanks for your comments. As discussed on the phone previously, we really do apologise for this situation – it’s certainly not up to our usual high standards. As mentioned there was a delay on the parts arriving from Germany. I have booked some time with our General Manager to discuss improvements to our parts inwards process to ensure this does not happen again in the future. Kind regards. David McIver.

Posted 6 years ago

Vivid Care is rated 4.8 based on 458 reviews