Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.80

4.8 Rating 512 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 13th March 2020

Val Funnell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“annual service carried out, some delays to initial appointment but eventually the service was carried out three weeks later. There was phone contact to advise us of the change to appointments so we were informed throughout the process. The engineer who carried out the service unwittingly put the headrest back on so had to be called out to remove it again. Amazingly quick response to this request and vivid care arrived one hour after the telephone call. Problem recitied within 2 minutes, and demonstration given for staff to be able to do this without the need for a call out from vivid care. There was no charge for this today.”

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Posted 4 months ago

“Having made our order for a new electric wheelchair, as specified by yourselves, it took an inordinate time (4months) for the wheelchair to be delivered. The delays were down to the manufacturer, not Vivid Care. Your team managed to keep me informed about the 'progress' in the wheelchair's delivery having spent much time chasing the manufacturer. Once it had been delivered, the wheelchair has proved very satisfactory.”

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Posted 5 months ago

Thanks for your positive review Mr Brook, and yes we remember the difficulties we had back when you got the wheelchair, at the time there were big delays with that particular manufacturer! Glad you are getting on well with the end result though, and appreciate your business and kind words. Many thanks! Tristan

Posted 5 months ago

“The response to my request for help with an additional aid via my OT was friendly and the part delivered promptly”

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Posted 6 months ago

“Excellent product and good service recently, when I had to purchase a replacement part (through misuse not product failure). Pleasant, helpful and efficient staff.”

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Posted 1 year ago

“I recently bought a Liftup with a handle to raise the chair. I changed my mind and exchanged to a power lift. When I got the chair, the remote control did not work. It took a long time and effort, using the correct screw driver, to find that the battery was flat. When it was replaced the remote worked. I am now happy with the chair.”

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Posted 1 year ago

Hi Cherry, many thanks for bringing this to our attention, sorry to hear about the issue you faced with your Raizer. We will investigate it further, and as a gesture of goodwill we will service your Raizer free of charge for the first year. Trust you find the device helps you.

Posted 1 year ago

“Equipment excellent and delivered and installed on time. However they forgot 2 items.”

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Posted 1 year ago

Many thanks for your feedback Gillian, we are really glad you are pleased with your equipment - I believe this shipment was originally scheduled in two parts due to the items coming from separate locations, I hope this was ok for you.

Posted 1 year ago

“Your response with regard to breakdown of rise recline seating was very good and the engineer who attended was excellent. Again, when requesting information on alternate seating available through Vivid was good.”

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Posted 1 year ago

“We had a little hiccup - but it was all sorted very quickly. Good communication.”

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Posted 1 year ago

“all staff lovely to deal with very helpful. Great product”

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Posted 1 year ago

“Excellent customer service! Despite an initial issue with my new electric wheelchair, it was resolved incredibly swiftly and professionally.”

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Posted 2 years ago

“One of the reasons I wanted someone to look at my chair was the noise it is making, but this is still happening, having only had the chair just over 2 years, I feel a little unhappy with the this and anxious”

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Posted 3 years ago

Hello Jennifer, Thanks for your feedback, and apologies for the delay in responding. We will arrange an engineer to attend and look at this further at no extra cost - our aftersales team will be in touch to sort this. Many thanks for your continued business - it's much appreciated. Kind regards Tristan

Posted 3 years ago

“Everything very helpfull”

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(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“Good prompt service”

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Posted 4 years ago

“Always a good experiNce”

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(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“Very good when engineer arrived but there were complications about time of arrival so he was later than expected so was late for my next appointment”

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Posted 5 years ago

Good morning Thanks for your positive rating, and many apologies for our engineer's late arrival. Usually we do arrive on time, but sometimes calls can overrun if there are complications. Many thanks for your feedback and I'm sure we'll do better next time for you! Kind regards Tristan

Posted 5 years ago

“Very efficient communication and very understanding. Slightly let down by the delivery company but I hope that was a one off. Overall satisfactory service.”

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Posted 5 years ago

Hello Edwin Many thanks for your positive review. I can only apologise for the experience with the courier company, we use them on a regular basis and generally haven’t had many issues but I understand in this situation it was very frustrating for you so I appreciate your patience with the whole situation. I’ve taken this up with our account manager at the courier firm to try to prevent this from happening in the future. Glad you are enjoying your new Freedom chair! Warm Regards, David Jordan Retail Showroom Manager

Posted 5 years ago

“Pleasant and helpful”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Good service”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Friendly and helpful advice”

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(Yorkshire Care Equipment - Harrogate) - Posted 6 years ago

“Tidy service!”

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Posted 6 years ago

Vivid Care is rated 4.8 based on 512 reviews