Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.81

4.8 Rating 458 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 458 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 27th November 2023

Chris Brook

Vivid Care 5 star review on 22nd September 2023

Anonymous

Vivid Care 5 star review on 13th March 2020

Val Funnell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product and good service recently, when I had to purchase a replacement part (through misuse not product failure). Pleasant, helpful and efficient staff.”

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Posted 2 months ago

“I recently bought a Liftup with a handle to raise the chair. I changed my mind and exchanged to a power lift. When I got the chair, the remote control did not work. It took a long time and effort, using the correct screw driver, to find that the battery was flat. When it was replaced the remote worked. I am now happy with the chair.”

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Posted 3 months ago

Hi Cherry, many thanks for bringing this to our attention, sorry to hear about the issue you faced with your Raizer. We will investigate it further, and as a gesture of goodwill we will service your Raizer free of charge for the first year. Trust you find the device helps you.

Posted 3 months ago

“Equipment excellent and delivered and installed on time. However they forgot 2 items.”

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Posted 3 months ago

Many thanks for your feedback Gillian, we are really glad you are pleased with your equipment - I believe this shipment was originally scheduled in two parts due to the items coming from separate locations, I hope this was ok for you.

Posted 3 months ago

“Your response with regard to breakdown of rise recline seating was very good and the engineer who attended was excellent. Again, when requesting information on alternate seating available through Vivid was good.”

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Posted 5 months ago

“We had a little hiccup - but it was all sorted very quickly. Good communication.”

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Posted 6 months ago

“all staff lovely to deal with very helpful. Great product”

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Posted 6 months ago

“Excellent customer service! Despite an initial issue with my new electric wheelchair, it was resolved incredibly swiftly and professionally.”

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Posted 1 year ago

“One of the reasons I wanted someone to look at my chair was the noise it is making, but this is still happening, having only had the chair just over 2 years, I feel a little unhappy with the this and anxious”

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Posted 2 years ago

Hello Jennifer, Thanks for your feedback, and apologies for the delay in responding. We will arrange an engineer to attend and look at this further at no extra cost - our aftersales team will be in touch to sort this. Many thanks for your continued business - it's much appreciated. Kind regards Tristan

Posted 2 years ago

“Everything very helpfull”

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(Yorkshire Care Equipment - Harrogate) - Posted 3 years ago

“Good prompt service”

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Posted 3 years ago

“Always a good experiNce”

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(Yorkshire Care Equipment - Harrogate) - Posted 3 years ago

“Very good when engineer arrived but there were complications about time of arrival so he was later than expected so was late for my next appointment”

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Posted 4 years ago

Good morning Thanks for your positive rating, and many apologies for our engineer's late arrival. Usually we do arrive on time, but sometimes calls can overrun if there are complications. Many thanks for your feedback and I'm sure we'll do better next time for you! Kind regards Tristan

Posted 4 years ago

“Very efficient communication and very understanding. Slightly let down by the delivery company but I hope that was a one off. Overall satisfactory service.”

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Posted 4 years ago

Hello Edwin Many thanks for your positive review. I can only apologise for the experience with the courier company, we use them on a regular basis and generally haven’t had many issues but I understand in this situation it was very frustrating for you so I appreciate your patience with the whole situation. I’ve taken this up with our account manager at the courier firm to try to prevent this from happening in the future. Glad you are enjoying your new Freedom chair! Warm Regards, David Jordan Retail Showroom Manager

Posted 4 years ago

“Pleasant and helpful”

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(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“Good service”

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(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“Friendly and helpful advice”

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(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“Tidy service!”

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Posted 5 years ago

“Good help from Assistant thankyou”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“none we do not know any other persons with problems like Scott.”

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Posted 5 years ago

“Equipment is only for those who have plenty of money. That said the service was very good, staff experienced and keen to meet the needs of the client.”

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Posted 5 years ago

Good afternoon Rod, and many thanks for your review! We’re pleased to hear you were pleased with our service, caring manner and knowledge – we work very hard to get the very best result for each client, so I’ll certainly pass your comments on to the team! On the pricing, we’ve had a look on our system and the chair we supplied was the Lento care chair, which is our very own care chair which we developed over a two year period. Pricing was very much in our mind during the development of the Lento, and when you compare the features of the chair (tilt in space, backrest recline, articulating legrest, adjustable dimensions and backrest etc), with other chairs the same specification, you’ll find the Lento is actually extremely cost effective compared to all other chairs on the market. Each chair is manufactured to high standards, and there is a lot that goes into each chair, with a metal welded frame and actions, wood and foam cutting, and of course the upholstery. I hope this helps to assure you that you have had a good deal – we certainly aren’t here to overcharge and we do genuinely want to ensure everyone gets value for money! Many thanks for your custom, and once again thanks for taking the time to give us some feedback. Kind regards, Tristan

Posted 5 years ago

Vivid Care is rated 4.8 based on 458 reviews