Vivid Care Reviews

4.8 Rating 458 Reviews
96 %
of reviewers recommend Vivid Care
4.8
Based on 458 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Vivid Care Reviews
Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

Write Your review

Tell us how Vivid Care made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Vivid Care 5 star review on 27th November 2023
Chris Brook
Vivid Care 5 star review on 22nd September 2023
Anonymous
Vivid Care 5 star review on 13th March 2020
Val Funnell
Vivid Care 5 star review on 13th March 2020
Val Funnell
Vivid Care 5 star review on 13th March 2020
Val Funnell
Vivid Care 5 star review on 13th March 2020
Val Funnell
Anonymous
Anonymous  // 01/01/2019
So disappointed with both the product and the service from this company. After excessive delays, product arrived damaged and non-functional for intended use in a hospital. Failed infection control and H&S standards - quality control prior to shipping appeared non-existent. Email exchanges with the company unsatisfactory and patronising. AVOID!!
Helpful Report
Posted 2 weeks ago
I am giving one star that on the basis the lady that I first spoke with on the telephone was very helpful but the unfortunately she had to pass me onto someone else to take my order. My reason for submitting this review is because after expressing the urgency of my need, being told when I could expect delivery and paying on this understanding it was not delivered.
Helpful Report
Posted 2 years ago
Hello Mr Dines, Apologies that your order was not delivered on Friday, it will be delivered this morning – there was an issue with the engineer’s van being loaded on Friday which meant unfortunately your walker was not loaded, we then attempted to rectify the situation later in the day via one of our other staff taking it but unfortunately, they were unavoidably delayed on another job. Again our apologies for this lapse in our service, and thank you for your understanding. Kind regards Graham Oliver
Posted 2 years ago
Response to my email within one working day didn’t happen still waiting ,need to make a decision on future purchase.
Helpful Report
Posted 2 years ago
Faulty battery again.just excuses
Helpful Report
(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago
Good afternoon Mr Chadwick and many thanks for your feedback. We’ve looked into this and having spoken to the servicing department administrator, we did carry out a full battery test. The batteries came out at 96% and 108%, which is a good score as we explained at the time. The problem is therefore not with the batteries, and the battery charger is obviously working fine as well, as the batteries were fully charged. We checked with you and you confirmed that you hadn’t left the charger in if it wasn’t charging (as this would drain the battery and damage them). As we have eliminated there being any problem with the batteries, as mentioned the next stage to get this sorted is for us to look at the full scooter, as this is where the problem must lie. We believe you are on holiday at the moment but if you can contact us or bring the full scooter in, we are more than happy to look into this issue further to ensure this gets sorted. We look forward to hearing from you further so we can get this repaired for you as soon as possible. Kind regards George
Posted 4 years ago
waitred 3 weeks then told on morning of assessment that item not available so getting it from elsewhere
Helpful Report
Posted 6 years ago
Many thanks for your feedback Liz, and we're sorry to hear of this. George (one of our directors) will give you a call to discuss this in more detail and get this resolved for you. Thanks again for letting us know. regards Tristan
Posted 6 years ago
Vivid Care is rated 4.8 based on 458 reviews