Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.80

4.8 Rating 512 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 13th March 2020

Val Funnell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service provided was abysmal. I was never very sure which of the Group Companies I was dealing with. Every promise made was broken. Many weeks after the chair was meant to be delivered it eventually turned up, but without the power cable.”

Helpful Report

Posted 3 months ago

Hello, thanks for your feedback. I can see this relates to a chair that we delivered around 12 months ago and we apologise for the issues there were with delivery to your location using external fulfilment. As a direct result of this issue we have since updated our delivery service to your area to ensure it is handled via our own drivers – apologies you were let down on this occasion. Many thanks Tristan

Posted 3 months ago

“Arranged for a technical visit 2 weeks in a row keeping our son home especially for the appointments , 2 weeks in a row was informed the day of appointment that due to 2 different technicians being off sick 2 weeks in a row . Offered to fit the part myself if posted out , sent out the wrong part . Sons chair still showing fault and will have to wait until new year now . Very poor service for a new business”

Helpful Report

Posted 4 months ago

Thank you for your feedback, we apologise for the cancelled appointments which unfortunately were unavoidable due to the illnesses being contagious. In regards to the wrong part being supplied, we don’t normally recommend sending parts without a technician diagnosing the fault, especially on a chair which wasn’t originally supplied by us as there is scope for interpretation error but we agreed to try and help in this instance and are sorry it didn’t resolve the issue. To clarify, we are not a new business, we have been around since 1972, however we have recently taken over Permobil wheelchair support for wheelchairs supplied by Innova Care Concepts. Thanks again for your feedback, and many apologies our service has been below our normal standard in this instance. Kind regards, Tristan

Posted 4 months ago

“So disappointed with both the product and the service from this company. After excessive delays, product arrived damaged and non-functional for intended use in a hospital. Failed infection control and H&S standards - quality control prior to shipping appeared non-existent. Email exchanges with the company unsatisfactory and patronising. AVOID!!”

Helpful Report

Posted 1 year ago

Thank you for your review, we are very sorry for the issues you have experienced and would like to apologise as this is far below the level of service we strive to achieve. To address some of the specific points raised, unfortunately the delay on initial delivery was due to this being a new product that had been developed and there was a shortage on some of the parts. Upon receiving the chair we completed quality control with one of our trained engineers, and due to the location elected to send via pallet to ensure onward delivery was as quick as possible. Unfortunately in this stage the pallet company transferred this to another pallet for onward delivery to yourselves causing the damage that has been reported. We have escalated with the courier company and reviewed our policies in delivering to this area for the future. Again apologies we didn’t meet your expectations on this occasion.

Posted 1 year ago

“I am giving one star that on the basis the lady that I first spoke with on the telephone was very helpful but the unfortunately she had to pass me onto someone else to take my order. My reason for submitting this review is because after expressing the urgency of my need, being told when I could expect delivery and paying on this understanding it was not delivered.”

Helpful Report

Posted 3 years ago

Hello Mr Dines, Apologies that your order was not delivered on Friday, it will be delivered this morning – there was an issue with the engineer’s van being loaded on Friday which meant unfortunately your walker was not loaded, we then attempted to rectify the situation later in the day via one of our other staff taking it but unfortunately, they were unavoidably delayed on another job. Again our apologies for this lapse in our service, and thank you for your understanding. Kind regards Graham Oliver

Posted 3 years ago

“Response to my email within one working day didn’t happen still waiting ,need to make a decision on future purchase.”

Helpful Report

Posted 3 years ago

“Faulty battery again.just excuses”

Helpful Report

(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

Good afternoon Mr Chadwick and many thanks for your feedback. We’ve looked into this and having spoken to the servicing department administrator, we did carry out a full battery test. The batteries came out at 96% and 108%, which is a good score as we explained at the time. The problem is therefore not with the batteries, and the battery charger is obviously working fine as well, as the batteries were fully charged. We checked with you and you confirmed that you hadn’t left the charger in if it wasn’t charging (as this would drain the battery and damage them). As we have eliminated there being any problem with the batteries, as mentioned the next stage to get this sorted is for us to look at the full scooter, as this is where the problem must lie. We believe you are on holiday at the moment but if you can contact us or bring the full scooter in, we are more than happy to look into this issue further to ensure this gets sorted. We look forward to hearing from you further so we can get this repaired for you as soon as possible. Kind regards George

Posted 5 years ago

“waitred 3 weeks then told on morning of assessment that item not available so getting it from elsewhere”

Helpful Report

Posted 7 years ago

Many thanks for your feedback Liz, and we're sorry to hear of this. George (one of our directors) will give you a call to discuss this in more detail and get this resolved for you. Thanks again for letting us know. regards Tristan

Posted 7 years ago

Vivid Care is rated 4.8 based on 512 reviews