Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.80

4.8 Rating 557 Reviews

95 %

of reviewers recommend Vivid Care

4.8

Based on 557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 2nd February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your products are overpriced and not sturdy enough”

Helpful Report

Posted 8 months ago

Hello Brian, I've looked into this and it appears that a 2 point belt that was originally supplied free of charge from us broke on the plastic clip. You ordered a new one from us but then decided to cancel this order and buy a belt from elsewhere, hence we refunded all monies. These plastic clips are on all 2 point belts from all suppliers and are used on many different products both inside and outside of the healthcare industry (eg. on lifejackets). Unfortunately if there is substantial and sustained pressure on these clips then occasionally they can break. We have looked into alternative materials but the plastic is used to allow the clip to flex in and out of the buckle, so it's difficult to come up with a different option. I trust this makes sense and thanks for sharing your feedback with us, we are continuing to look at other options. Warm regards, Team Vivid Care

Posted 8 months ago

“After helpful discussion and advice from your team I purchased an Opera electric profiling bed. The delivery was swift, professional and friendly. The bed I find to be a high quality product and excellent for all my requirements. Very happy with your service.”

Helpful Report

Posted 9 months ago

Thank you so much for your review! We're really pleased to hear that our team was able to assist you in finding the perfect electric profiling bed for you. It’s great to know that the delivery experience met your expectations and that the bed is serving you well. Best wishes, Team Vivid Care

Posted 8 months ago

“We ordered a replacement cushion and leg rest motor for Connor's lento care chair which is about three years old now, it was quick an easy to get a price and delivery was quick. The man that delat with my order was polite and helpful.”

Helpful Report

Posted 9 months ago

Thank you for the fantastic review, Connor! We're so glad to hear that the ordering process for the cushion and leg rest motor was quick and easy for you. Our parts and service department do a great job, so we'll certainly pass on your comments to them. Best wishes, Team Vivid Care

Posted 8 months ago

“Arranged our Raizer Liftup annual service easily, via email, with the Vivid Care After Sales Team. Engineer was arranged to come the following week, when he carried out the service and very helpfully provided a demo whilst he was with us.”

Helpful Report

Posted 9 months ago

Thank you so much for your wonderful review! We're delighted to hear that you found the process of arranging your Raizer service easy and efficient. It's great to know that our engineer was able to provide you with a helpful demonstration during the visit - they do certainly go above and beyond! Best wishes, Team Vivid Care

Posted 8 months ago

“I always get seen to straight away when I ring up(I'm Oswald's sister who sorts the chair ,) the whole company right from the rep Harry through secretaries and engerneers are always helpful and pleasant and totally understand what I's going on if patient having bit of a time and have to wait .”

Helpful Report

Posted 9 months ago

Thank you so much for your fantastic review! We are thrilled to hear that our team, from Harry to the engineers, provide you and your brother with the support and understanding you need. Warm wishes, Team Vivid Care

Posted 8 months ago

“Relatively quick resolve to rectify the problem with my husband’s Lento chair. Friendly responsive staff.”

Helpful Report

Posted 10 months ago

Thank you for your review! It's always our goal to provide friendly and responsive service, and we're glad to know we met your expectations If you need anything else, please don't hesitate to reach out! Warm regards, Team Vivid Care

Posted 8 months ago

“Very friendly & efficient and met all our needs/”

Helpful Report

Posted 10 months ago

Thank you so much for your kind words, Elizabeth! We’re delighted to hear that you found our team friendly and efficient. Meeting your needs is our top priority, and it’s wonderful to know we could assist you. Your feedback means a lot to us! Warm wishes, Team Vivid Care

Posted 8 months ago

“I thought I had already written one? Everyone very helpful & paid attention to all the detail”

Helpful Report

Posted 10 months ago

“My husband was confined to bed and needed support sitting, it was suggested I asked Vivid Care for an assessment, this was quickly arranged and thorough and caring. I found your staff efficient and helpful at all times and the Lento Neuro chair has been beneficial to my husband, he is now able to spend a increasing amount of time out of bed and to sit comfortably. Thank you!”

Helpful Report

Posted 10 months ago

“He came out and serviced and repaired 2 of the Razier for us also whilst here he had a look at a chair that I recently got new arms for we both noticed that the replacement arms wouldn't fit so he took photos and went back to his work place to report what he found.”

Helpful Report

Posted 10 months ago

“The Vivid Care engineer came to set up mum’s chair and provided care home staff with a demonstration. We’ve also had a successful video call to assist with a repair. On both occasions, everyone got the support they needed and found the engineer extremely helpful. Thank you for this great service!”

Helpful Report

Posted 11 months ago

“Highly recommend Vivid Care for all aspects of care needs. We have worked with David Jordan to provide our daughter with new equipment for her disability. Seating is high priority as is how the equipment is used. David helped us achieve everything including our daughter choosing a bespoke chair in colours she was extremely happy with. Nothing was missed and we were kept informed of delivery at every stage. Result was delivery of wheelchairs totally meeting our daughters needs! The process was very easy as vivid care are highly experienced and together with their client achieve amazing results. Will continue to return when advice or anything is needed in the future. Thank you very much vivid care.”

Helpful Report

Posted 11 months ago

“Definitely a 5 ⭐️ review. Mum had been waiting ages for a NHS wheelchair assessment so we decided to try the few assessment Vivid Care offer. Mum ordered a chair which arrived in under 3 weeks. It will really improve her quality of life. David Jordan was amazing and so patient”

Helpful Report

Posted 11 months ago

“We were very impressed with Jacob's repair of the support chair, very professional and very prompt arrival. Grateful to have the chair back in use.”

Helpful Report

Posted 1 year ago

“Reply received very quickly with good information”

Helpful Report

Posted 1 year ago

“I bought a Quickie Q300 M from Vivid Care in 2021. Great advice and test drives at and around my home. Since then, their wheelchair engineer (Jamie) has come to service it, firstly yearly, now when I can feel it getting loose/rattlly. He's been great.”

Helpful Report

Posted 1 year ago

“ALWAYS SO HAPPY TO ASSIST X ESPECIALLY JUIE xx”

Helpful Report

Posted 1 year ago

“I’d like to thank Vivid Care for a wonderful chair. When we first made contact, they were very supportive and helpful. We visited the showroom and again we were warmly welcomed. Special thanks to Maxine. The ordering was easy, the updates on delivery were great, and it was there within 5 working days. Delivery and setting up again was fabulous.”

Helpful Report

Posted 1 year ago

“The service provided was abysmal. I was never very sure which of the Group Companies I was dealing with. Every promise made was broken. Many weeks after the chair was meant to be delivered it eventually turned up, but without the power cable.”

Helpful Report

Posted 1 year ago

Hello, thanks for your feedback. I can see this relates to a chair that we delivered around 12 months ago and we apologise for the issues there were with delivery to your location using external fulfilment. As a direct result of this issue we have since updated our delivery service to your area to ensure it is handled via our own drivers – apologies you were let down on this occasion. Many thanks Tristan

Posted 1 year ago

“The chair was easy to order and exactly as advertised. Delivery was on time, by a totally competent technician who taught the staff how to place my husband in the chair correctly, and how to adjust the chair's position and supports for maximum pressure relief and comfort.”

Helpful Report

Posted 1 year ago

Vivid Care is rated 4.8 based on 557 reviews