Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.79

4.8 Rating 583 Reviews

95 %

of reviewers recommend Vivid Care

4.8

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 2nd February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing driver and amazing product”

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Posted 9 months ago

“Absolutely fantastic company to deal with from start to finish Had some issues with the scooter but these were quickly resolved The scooter is now brilliant and is a please to use David Jordan a the team are a credit to the company”

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Posted 9 months ago

“Absolutely marvellous David is very helpful friendly knowledgeable and understanding. Highly recommend and give David a huge thank you and credit 10/10”

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Posted 10 months ago

“Very helpful sales person, and great product so far.”

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Posted 11 months ago

“Excellent service, very helpful and sorted my repair to my electric wheel very quickly.”

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Posted 11 months ago

“Always knowledebale and helpful”

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Posted 11 months ago

“I always go to Vivid for our needs and they didn't disopoint this time.”

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Posted 11 months ago

“Amazing webinar on pressure care in seating!! Thank you!:)”

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Posted 11 months ago

“Fast response to queries. Always helpful.”

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Posted 1 year ago

“Vivid Care provide excellent hire products, very prompt delivery. Support if required. Professional staff.”

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Posted 1 year ago

“The Wheel locks on my TiLite ZRA were worn out after 14 years hard use. I contacte Vivid Care on 25th July to see if they could source replacements. Karlyn was so helpful. She understood the problem, asked me for photos of the worn out parts and was able to obtained the right parts, which U received on 18th August. Far quicker than I expected as the chair was manufacturedcin the USA. A fantastic service from Karlyn and I can't speak highly enough of her and Vivid Care.”

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Posted 1 year ago

“Very helpful staff & speedy service”

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Posted 1 year ago

“Feedback from the client's wife: “The Lento care chair has truly changed our lives. Before having this chair, my husband was uncomfortable and had to keep shifting every 15 minutes because of the pain in his back and sacrum. Since using the Lento chair, he can sit comfortably for long periods thanks to the pressure-relief cushion and soft material the chair is made of. The armrests are set up perfectly for him (at different hight each), which helps his posture and stops him leaning to one side. The triple motor makes it so easy to adjust and reposition him, helping us achieve the exact position he needs without effort. For me as a carer, the chair is just as life-changing. It’s so easy to move around because of the larger wheels, which makes daily tasks much less stressful. Knowing that Adrian is comfortable and properly supported gives me peace of mind. We are both extremely grateful for this chair, and I would recommend it to anyone who needs both comfort and practicality.””

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Posted 1 year ago

“Excellent service and efficient professional delivery of a riser recliner chair that we hired.”

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Posted 1 year ago

“Very pleased with the service we received. We needed a new part for my husbands walker. VIvid care were very helpful in getting this part. and helping us. Thank you.”

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Posted 1 year ago

Thank you for your kind words! We're glad to hear that we could assist you with the walker part your husband needed. We’re always here to help, even if it's just something small you need. Warm regards, Team Vivid Care

Posted 1 year ago

“Not to happy with the chair I bought. Does not rise high enough as described inches video demonstration. Brake not to happy about either does not didengage properly.”

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Posted 1 year ago

Hello Kathleen, Thank you for your feedback. I've spoken to the team and it appears that you've already flagged these concerns and we have one of our engineers due to visit this week to take a look. We did order the same configuration as the demonstration model you tried so we're a bit confused as to what has happened, but please rest assured that we will get this resolved for you! Warm regards, Tristan

Posted 1 year ago

“Harry has been proactive in joint-working to ensure the customer's newly prescribed chair is fully functioning and suitably adjusted, to maximise the benefits of the chair for the customer's needs.”

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Posted 1 year ago

Thanks so much for the feedback Karen, and thanks for your continued business - it means a lot! Will pass your kind comments to Harry. Thanks again, Tristan

Posted 1 year ago

“Excellent service from start to finish! I spoke with Harry initialy about a little problem that arose with our chair. Jordan arrived the following morning and rectified the problem, AND he the checked the entire chair to check that everything else was working satisfactorily - which it was! Thank you all who willingly supplied such prompt and effective service.”

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Posted 1 year ago

Thank you so much for your glowing review, Susan! I'll pass your feedback on 😁 Kind regards, Tristan

Posted 1 year ago

“Everything about my recent experience with my wife's chair has been excellent. I received prompt and proficient service from Harry, (the Manager I had dealt with when I purchased the chair 6 months ago, through to the technician who arrived the following morning, at the stated time, to remedy the problem which had occurred. I think the Technician may have bene called Jonathan, (I was not at home when the visit took place). Whoever the Technician was, he not only remedied the specific problem but apparently checked over the entire chair mechanism. Please pass on my personal thanks to all those involved. I was very grateful that the interruption to my wife's care as kept to an absolute minimum.”

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Posted 1 year ago

Thank you so much for your wonderful review, Mike! We’re really pleased to hear that you had such an excellent experience with our team from beginning to end. Thanks for your kind words and I will make sure to pass on your thanks to everyone involved. Warm regards, Tristan

Posted 1 year ago

“Vivid care have been so professional and caring from the start of my enquiries to purchase a new bed. The female person I spoke to, I do have her name, was so kind and understanding. I explained my situation and followed her advice and recommendations. I ordered the appropriate bed and having placed the order Vivid care continued to keep in touch. Delivery was made not only on the date but the time was spot on. The technicians assembled the bed and checked it was working correctly. Without doubt a very professional company that I would fully recommend. Thank you Vivid.”

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Posted 1 year ago

Thank you so much for your fantastic review, Nathan! We're thrilled to hear that you had such a positive experience with our team and that the bed is working well for you. We do work hard to provide supportive and timely service, so we're glad that everything went smoothly from your initial inquiries all the way to the delivery and assembly. Thanks for recommending us to others too - much appreciated! Kind regards Tristan Vivid Care

Posted 1 year ago

Vivid Care is rated 4.8 based on 583 reviews