Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.79

4.8 Rating 526 Reviews

95 %

of reviewers recommend Vivid Care

4.8

Based on 526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 2nd February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would highly recommend Vivid Care. Their products, service and delivery are all excellent. Very helpful and professional staff. long may it continue. On behalf of Sheffield Teaching NHS Trust Hospitals - Thank you”

Helpful Report

Posted 7 months ago

“Having made our order for a new electric wheelchair, as specified by yourselves, it took an inordinate time (4months) for the wheelchair to be delivered. The delays were down to the manufacturer, not Vivid Care. Your team managed to keep me informed about the 'progress' in the wheelchair's delivery having spent much time chasing the manufacturer. Once it had been delivered, the wheelchair has proved very satisfactory.”

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Posted 7 months ago

Thanks for your positive review Mr Brook, and yes we remember the difficulties we had back when you got the wheelchair, at the time there were big delays with that particular manufacturer! Glad you are getting on well with the end result though, and appreciate your business and kind words. Many thanks! Tristan

Posted 7 months ago

“The response to my request for help with an additional aid via my OT was friendly and the part delivered promptly”

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Posted 8 months ago

“Friendly helpful staff and information provided completely easy to understand”

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Posted 8 months ago

“Vivid care has made the process 100% from start to finish by being able to go to their premises and my wife being able to try out the electric chair before purchase we cannot thank David enough for his professionalism regarding the above and also devoting his time to call and adjust the chair etc after the sale of the chair with best regards Mark and Jill”

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Posted 10 months ago

“A very friendly efficient service, and an excellent product.”

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Posted 10 months ago

“Very good company to deal with;always quick to respond to any queries; helpful and friendly staff. We are very pleased with the chair we purchased for mum.”

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Posted 10 months ago

“Excellent service Thank you”

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Posted 10 months ago

“5 Stars very fast response to my emails even on the phone very helpful and Polite new tyres Delivered from the manufacturer in 9 days”

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Posted 11 months ago

“Always very polite and caring help”

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Posted 11 months ago

“I contacted Vivid Care to order a new part for my daughter's bed. Although the part took three months to arrive due to a manufacturing delay, Vivid Care did all they could to get it to me as soon as possible. I received it from them the next day after they received it from Germany. Throughout they kept me informed and were very supportive. In particular Nicola West was very helpful.”

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Posted 11 months ago

“Purchased a replacement footplate cover for a lento care chair, the after sales team was polite and very helpful with my order, quick delivery”

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Posted 11 months ago

“As I said on the last review I can not thank everyone right from the office and the rep Harry Seville for their emencebhelp.ptogfrdionalidm care and compassion Once we had received a gift to pay for the chair it was even more amazing the way the transaction and delivery went through with such efficiency and help for me as I'm not that good with tech knowledge and once again Harry delivered the chair and with his care and professionalism made sure Oswald was sat comfortable and we knew everything we needed to know about the chair and at any time we can ask for help. I would have no hesitation in recommending this company to anyone who asks about chairs so think you”

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Posted 11 months ago

“Very thorough demonstration and consultation with Ben. The chair we ordered for Mum looks very smart and she seems to find it very comfortable. We are very pleased.”

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Posted 11 months ago

“The care and compassion and help given right from even my first email to the company .Everyone I made contact with in the office were so helpful and had empathy The quickness of the assesment appointment which was carried out by Harry Seville and his professionalism care and knowledge his raptor with Oswald my brother was amazing he treat him as the human being he is. And very understanding of the position we as s family were in.Again the help and advise he give us was above and beyond. And when after getting no further with our services here and it looked as if the chair the had given him was totally unsuitable and going to be repaired we were given a Gift from friends to buy the chair and although we expected a week for delivery it was there within two days no problems at all and Harry was there to adjust and advise and we know we can contact at any time for help We would never hesitate to recommend Vivid vote the company is marvelous and the people are stars as far as we are concerned we can't say thank you enough .Oswald keeps asking can he go back in it he is so comfortable and he is certainly in the correct position for his body .Thank you”

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Posted 11 months ago

“Really good service from Vivid Care who kindly allowed a demonstration of a Raizer II chair for one of our patients. Maxine arranged for the item to be sent directly to the Patient's address and a demonstration was carried out via MS teams which was really useful for both the patient and staff members for the demonstration and questions to be answered.”

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Posted 11 months ago

“Customer care was second to none, Harry talked us through it all, and advised what he thought would be the best for us, delivery was super fast, after purchase we decided we needed the horse shoe cushion, all it took was a phone call and it was in the post the same day. Brilliant service, would recommend to anybody needed a care chair.”

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Posted 11 months ago

“From demonstration to delivery everything was good.”

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Posted 11 months ago

“I bought the Raizer 2 early 2023. I was very pleased with the courtesy and professionalism of the person I spoke to. Unfortunately I have had to use the device on quite a few occasions. It's a wonderful piece of kit that does the lifting with relative ease for me. I recently had the device serviced. This was completed quickly by a very pleasant young man who also gave me some useful information,”

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Posted 11 months ago

“Very Helpful and very prompt”

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Posted 1 year ago

Vivid Care is rated 4.8 based on 526 reviews