Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.80

4.8 Rating 512 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 13th March 2020

Val Funnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful pre purchase advice. Timely delivery. Quality product. Great after sales service.”

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Posted 5 months ago

“Superb service and advice. New wheelchair delivered and he ensured I fully understood everything before he left. Would highly recommend.”

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Posted 5 months ago

“Ordered new handset on Monday & paid extra £20 for next day courier delivery. Did not turn up on Tiesday. Chased it up & told it would be Wednesday , didn't turn up Wednesday, chased & told it would be Thursday when it eventually arrived so not happy having to pay fir next day delivery that took 3 days, poor service.”

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Posted 5 months ago

Hello Mr Cooper Many thanks for the feedback and sorry the part wasn't delivered on time. Having checked this it appears that the issue was with the courier company so unfortunately was out of our control. As a gesture we have now refunded the courier charge. Thanks for your custom! Kind regards Tristan

Posted 4 months ago

“Lovely company to deal with, would , recommend anytime . My Auntie was so happy.”

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Posted 5 months ago

“If you thought great customer service was a forgotten art then think again. I can’t thank the team at Vivid care enough for the advice, support and simply amazing delivery times for our mums new chair”

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Posted 5 months ago

“I was really pleased with the contact from the technician who serviced my Wheelchair. He rang me when he was on his way, so I knew when to expect him. He worked quickly and he went through all the things he had done in the service. When I asked him if he had checked the pressure in my tires, he said no, but he was more than happy to check them and correct the pressure. I was really grateful.”

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Posted 5 months ago

“I would highly recommend Vivid Care. Their products, service and delivery are all excellent. Very helpful and professional staff. long may it continue. On behalf of Sheffield Teaching NHS Trust Hospitals - Thank you”

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Posted 5 months ago

“Having made our order for a new electric wheelchair, as specified by yourselves, it took an inordinate time (4months) for the wheelchair to be delivered. The delays were down to the manufacturer, not Vivid Care. Your team managed to keep me informed about the 'progress' in the wheelchair's delivery having spent much time chasing the manufacturer. Once it had been delivered, the wheelchair has proved very satisfactory.”

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Posted 5 months ago

Thanks for your positive review Mr Brook, and yes we remember the difficulties we had back when you got the wheelchair, at the time there were big delays with that particular manufacturer! Glad you are getting on well with the end result though, and appreciate your business and kind words. Many thanks! Tristan

Posted 5 months ago

“The response to my request for help with an additional aid via my OT was friendly and the part delivered promptly”

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Posted 6 months ago

“Friendly helpful staff and information provided completely easy to understand”

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Posted 6 months ago

“Vivid care has made the process 100% from start to finish by being able to go to their premises and my wife being able to try out the electric chair before purchase we cannot thank David enough for his professionalism regarding the above and also devoting his time to call and adjust the chair etc after the sale of the chair with best regards Mark and Jill”

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Posted 8 months ago

“A very friendly efficient service, and an excellent product.”

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Posted 8 months ago

“Very good company to deal with;always quick to respond to any queries; helpful and friendly staff. We are very pleased with the chair we purchased for mum.”

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Posted 8 months ago

“Excellent service Thank you”

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Posted 9 months ago

“5 Stars very fast response to my emails even on the phone very helpful and Polite new tyres Delivered from the manufacturer in 9 days”

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Posted 9 months ago

“Always very polite and caring help”

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Posted 9 months ago

“I contacted Vivid Care to order a new part for my daughter's bed. Although the part took three months to arrive due to a manufacturing delay, Vivid Care did all they could to get it to me as soon as possible. I received it from them the next day after they received it from Germany. Throughout they kept me informed and were very supportive. In particular Nicola West was very helpful.”

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Posted 9 months ago

“Purchased a replacement footplate cover for a lento care chair, the after sales team was polite and very helpful with my order, quick delivery”

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Posted 9 months ago

“As I said on the last review I can not thank everyone right from the office and the rep Harry Seville for their emencebhelp.ptogfrdionalidm care and compassion Once we had received a gift to pay for the chair it was even more amazing the way the transaction and delivery went through with such efficiency and help for me as I'm not that good with tech knowledge and once again Harry delivered the chair and with his care and professionalism made sure Oswald was sat comfortable and we knew everything we needed to know about the chair and at any time we can ask for help. I would have no hesitation in recommending this company to anyone who asks about chairs so think you”

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Posted 9 months ago

“Very thorough demonstration and consultation with Ben. The chair we ordered for Mum looks very smart and she seems to find it very comfortable. We are very pleased.”

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Posted 9 months ago

Vivid Care is rated 4.8 based on 512 reviews