Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.79

4.8 Rating 583 Reviews

95 %

of reviewers recommend Vivid Care

4.8

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 2nd February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good, old fashioned, customer service from first visit to aftercare. All staff are excellent, knowledgeable and very obliging. Would strongly recommend the Company.”

Helpful Report

Posted 5 months ago

Thank you for the wonderful review, Eileen! We’re really to hear you experienced consistent, friendly service from start to aftercare and that our team met your expectations. We very much appreciate your kind recommendation and are here if you need anything else. Kind regards, Tristan

Posted 5 months ago

“came to service a Raizer lifting chair,”

Helpful Report

Posted 5 months ago

Thanks so much for the 5-star review! We’re glad we could help with the Raizer lifting chair and that you’re happy with the service. If you need anything else, just let us know. Kind regards, Tristan

Posted 4 months ago

“Viewing, ordering and paying for the specialist chair were straightforward and it was delivered to the care home at an agreed time; the person delivering it made some minor adjustments before my wife sat in it. However, a week later I found my wife lying flat on a totally reclined chair in the dining room at the care home. The care staff had had to do this to stop her sliding out of the chair onto the floor (from where she would have to be recovered using a hoist). I phoned Vivid Care and said that we needed someone urgently to remedy the chair. Initially I was told that there was no-one available but they could arrange a video call to the care home. I said that this would be completely useless and that we needed a person to make adjustments. I was then asked to pass the phone to the unit nurse, who was also offered a video call – which he refused in even stronger terms. Eventually Vivid said that someone would come out. The person who arrived was brilliant (he called in on his way back from Sunderland). He stayed an hour and made all the requisite adjustments to the chair. He said that the person who delivered it was an engineer whereas he was a specialist in fitting chairs to the person. The chair is now fine and my wife is sitting comfortably. It is apparent that a fitting specialist should come when the chair is first delivered.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave such a detailed review, and we're really glad to hear your wife is now sitting comfortably. That's what matters most to us. The Lento care chair is a highly adjustable chair, and in most cases our delivery team are able to set it up correctly at the point of handover. Occasionally, as happened here, further specialist fitting is needed once the chair is in use and the care team are getting to know it. The video call was offered as the fastest way to get eyes on the situation and guide the care staff through any adjustments — but we fully appreciate that it wasn't the right solution in this instance. We're pleased the specialist who came out was able to get everything right, and we'll take your feedback on board when it comes to how we handle initial setups in care home settings. Thank you again for sharing your experience. Kind regards, Tristan

Posted 5 months ago

“My experience with the SMOOV has been poor. Two returns and a broken charger has knocked my confidence in the device. If the device fails whilst travelling you are left with a very heavy object to move around making mobility difficult. The staff at Vivid Care have been made aware of this and I am aware that the device is made by Alber.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave a review, Graeme, and we're genuinely sorry to hear about your experience with the SMOOV. Two returns and a faulty charger is not the standard you should expect, and we completely understand why that's knocked your confidence in the product. You're right that the SMOOV is manufactured by Alber, and we've been in contact with them regarding the issues you've encountered. That said, as your point of contact for the purchase, we take responsibility for resolving any problems with the product. I've spoken to our service department and it sounds like everything is resolved now, but if there is anything still outstanding then please do get in touch with us and we'll do everything we can to put this right. Kind regards Tristan

Posted 5 months ago

“Can't fault the service - from the helpfulness of the staff to the delivery of the goods, and the goods themselves. EXCELLENT!”

Helpful Report

Posted 5 months ago

Thanks so much for the fantastic 5/5 and for highlighting our service and goods. Really glad you’re happy with everything and appreciate your kind words about the team. 😁 Kind regards, Tristan

Posted 4 months ago

“Karlyn and Jordan both deserve gold stars. Amazing service as always. Highly recommended and my gramps scooter is in great shape for another 2 years.”

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Posted 7 months ago

“We’ve had an excellent experience with Vivid Care. From the outset, communication was clear and responsive, and the team took time to understand our client’s needs and circumstances. Throughout the support period, Vivid Care were reliable, professional and genuinely person-centred. The care package was implemented smoothly, and staff were consistent and respectful, helping our client to feel safe and supported. We’ve seen real progress in comfort and wellbeing, particularly with finally being able to sit out in his chair for more than 30 minutes in comfort, and being able to breath. Any issues were addressed quickly and constructively, and the service has been flexible when needs changed. I would happily recommend Vivid Care to anyone looking for high-quality, compassionate care and excellent coordination.”

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Posted 7 months ago

Thank you for the wonderful review, Wendy, we're so pleased to hear what an incredible impact the chair and custom cushion has had on your client's life - from only being able to sit out for 30 minutes, to being able to sit out for activities and daily living - what a result, and what a positive impact on his life! Well done for all your hard work and passion in getting this sorted for this gentleman too - you have gone above and beyond as an OT! Kind regards, Tristan

Posted 7 months ago

“Vivid Care are consistently willing to help and support us as a Trust, and we have found them to be responsive and accommodating in their approach. The ophthalmology chairs we have purchased are of a very good standard, meeting both clinical and ergonomic requirements, and have been well received within the service”

Helpful Report

Posted 7 months ago

Thank you for the wonderful review Sharon - much appreciated! We’re really pleased to hear the chairs meet both clinical and ergonomic requirements and that our team has been supportive and responsive. If you need anything else, we’re always here. Kind regards, Team Vivid Care

Posted 7 months ago

“The whole service from quote to delivery has been amazing! All communications can't be faulted!”

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Posted 7 months ago

Thank you for the wonderful review - much appreciated! We’re really pleased to hear the whole process from quote to delivery met your expectations and that our communications were clear. We’ll pass your kind words to Maxine and others involved in your order. If you need anything else, we’re always here. Kind regards, Tristan

Posted 7 months ago

“The person who came was so helpful, he explained what to do if the failure happened again.”

Helpful Report

Posted 7 months ago

Thank you so much for your feedback. We’re glad to hear our engineer was helpful and clear about what to do if the issue recurs. I’ll pass your kind comments on to Jamie! Kind regards, Tristan

Posted 7 months ago

“Richard was extremely kind caring and professional in our time of need cannot thank you enough”

Helpful Report

Posted 7 months ago

Thank you, Nicola, for your wonderful feedback. We’re so glad Richard could help during your time of need and that you were pleased with his kindness, care, and professionalism. We’ll be sure to pass your thanks along to him. Kind regards, Tristan

Posted 4 months ago

“Richard was extremely kind caring and professional in our time of need cannot thank you enough”

Helpful Report

Posted 7 months ago

Thanks so much for your feedback Nicola, appreciated! I'll be sure to pass your comments to Richard. Kind regards Tristan

Posted 7 months ago

“Everything was fine at first; I was very happy with the wheelchair, and with the service. Due to a simple mixup the anti-tip wheels didn't arrive along with the wheelchair. Though I was insistent on needing them (as I wasn't used to using this kind of wheelchair) I was happy to wait a little bit longer for them. I was left waiting for weeks, weeks turned into months, and I would have to nag to be given an update on where they were. In the meantime I tipped out of my wheelchair, hit my head on the pavement, and had to go to A&E, which is exactly what I knew would happen without them. The day after the accident I called up for an update and, as if by magic, someone was available to fit them the next day. Clearly they'd been sat there for who knows how long, therefore the accident was completely preventable. I find this incredibly frustrating, especially the fact that I was forced to use the wheelchair for weeks (as I had nothing else) knowing and scared that this was bound to happen. I'm not somebody that likes to complain but, considering the fact that nobody I've spoken to from the company seems remotely interested, I'm left with writing this review. Wheelchairs are incredibly important to people who use them, they're an extension of us, and a company that sells them should be more considerate and aware of this. I'd like to finish this off by saying that the fault lies entirely with the people who were in charge of organising/updating me, not with the people who fit the parts. I don't blame every single person who works for the company, only the ones who let me down.”

Helpful Report

Posted 7 months ago

Good morning I'm Tristan, Managing Director at Vivid Care, and I want to apologise for the delays and poor communication you experienced with your anti-tip wheels. The initial issue was that the factory didn't supply the correct anti-tip wheels with your wheelchair. When we identified this, we arranged for replacement wheels to be sent, but unfortunately the factory's delivery time was longer than we'd hoped. We should have kept you better informed throughout this process, particularly given you'd made it clear from the outset how important these were for your safety. I'm very sorry that the delays led to you having an accident. You're absolutely right that we should have communicated better and treated your situation with more urgency. As a gesture of goodwill, we'd like to offer you a complimentary first service for your wheelchair. If there's anything else outstanding we need to address, please do get in touch and we'll make sure it's dealt with promptly. Thank you for taking the time to leave this feedback. Kind regards Tristan

Posted 7 months ago

“Vividcare are an excellent company as my experience with them shows. They are always courteous, friendly and deliver what they say they will. Would recommend them to anyone needing the products and services they supply.”

Helpful Report

Posted 9 months ago

Thanks so much for the wonderful review, Freear! We’re thrilled you had a great experience with Vivid Care and that our team delivered on what they said they would. We’ll be sure to pass your kind words to the team. Kind regards, Tristan

Posted 4 months ago

“I am a OT based in Northumberland area and required joint visit with engineer to provide a four point belt to promote client's safety in existing chair. I received a excellent standard of support from both Karlyn to arrange a visit and support from John during visit. Seating needs were met for client; and joint working achieved great outcomes for both client and carers involved to promote safety in client's chair. Would recommend vivid care to all others for those with seating needs! Great service, providing advice and were responsive to all queries.”

Helpful Report

Posted 9 months ago

Thank you for the wonderful review, Jenevieve! We’re delighted that we could support you effectively and achieve such positive outcomes for your client and carers. We’ll be sure to pass your kind words onto those involved. Many thanks, Tristan

Posted 4 months ago

“Excellent from order to delivery honesty and integrity all the way through and the product is the best you can find for comfort to finish and it fits me perfectly I confidently recommend this company thank you”

Helpful Report

Posted 9 months ago

Thank you for the fantastic review, Ronald! We’re really glad to hear you experienced honesty from order to delivery and that the product fits you perfectly. Your confidence and recommendation mean a lot to us. Kind regards, Tristan

Posted 4 months ago

“Excellent customer service from a knowledgeable and supportive team.”

Helpful Report

Posted 9 months ago

“Excellent customer service from a knowledgeable and supportive team.”

Helpful Report

Posted 9 months ago

Thank you for the wonderful 5-star feedback! Really pleased to hear you found our team knowledgeable and supportive, it's what we aim for! Kind regards, Tristan

Posted 4 months ago

“From start to finish all staff were courteous and helpful from the initial phone call for help to the wonderful engineer who completed the job allowing an harmonious life to continue. Thank you all so much.”

Helpful Report

Posted 9 months ago

“We have been using the electric mammography chair in our breast screening unit for over a year now. I believe we now have two chairs in the unit and it has made a significant difference in both patient comfort and workflow efficiency. The adjustable height, supportive armrests and secure footrest allows us to position patients both safely and comfortably into the mammography machine- particularly those who are elderly, have limited mobility, or prefer to sit during the procedure. The easy appliance makes it simple for staff to position the chair and assist patients throughout the examination. Working with the company has also been a positive experience resulting in us recently purchasing a second mammography chair for the department. They have been responsive, supportive and attentive to our needs from delivery through to day-to-day use. Overall, the chair has become a valuable addition to our service, improving both patient experience and staff confidence during mammography.”

Helpful Report

Posted 9 months ago

Vivid Care is rated 4.8 based on 583 reviews