Vivid Care Reviews

4.8 Rating 455 Reviews
96 %
of reviewers recommend Vivid Care
4.8
Based on 455 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Vivid Care Reviews
Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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As an Occupational Therapist, Vivid Care have been good to work with on different occaisions. They are always quick to respond and helpful during product demonstration visits. David Jordan even went the extra mile with a query we had, sharing a video after the visit.
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Posted 4 months ago
Very prompt phone service no waiting in queue. Engineer came the next day for repair urgently needed. Excellent contact during repair. Shame everything is so expensive but I guess that’s the nature of disability.
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Posted 4 months ago
Your response with regard to breakdown of rise recline seating was very good and the engineer who attended was excellent. Again, when requesting information on alternate seating available through Vivid was good.
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Posted 4 months ago
Very helpful and and professional service when we visited to view, and then purchase, a walking aid.
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Posted 4 months ago
A very helpful and professional service when we visited to see and then purchase a walking aid.
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Posted 4 months ago
Great service and very quick to visit my mum’s home to check her chair
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Posted 4 months ago
Most helpful and even though you are not on our list of suppliers, they still helped with the order and now we have the item which was much needed. It would be good if we could have Vivid as one of our suppliers so we may order more equiptment
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Posted 4 months ago
Very happy with product and very happy with the service.
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Posted 5 months ago
Your service was friendly, informative and efficient. It was made very clear that if we had any problems with the chair we could phone you and ask for support. We didn't need to but I was confident the support would be there if needed.
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Posted 5 months ago
Vivid care responded quickly to my concerns.
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Posted 5 months ago
Item as described, thank you
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Posted 5 months ago
Excellent product knowledge and customer service
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Posted 5 months ago
Faulty part replaced.quickly Last time took 2weeks for a small screw!
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Posted 5 months ago
Maxine Walton was fabulous for two of my patients who were experiencing regular falls. Our service will happily use vivid care again.
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Posted 5 months ago
We had a little hiccup - but it was all sorted very quickly. Good communication.
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Posted 5 months ago
Many thanks for servicing our equipment prompt and professional as always great service
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Posted 5 months ago
all staff lovely to deal with very helpful. Great product
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Posted 6 months ago
As an occupational therapist, I have been using the services of Vivid care for over 18 years. They are always knowledgeable and professional and respond promptly. Their products are of an exceptionally high standard.
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Posted 6 months ago
A Raizer m chair was purchased, we had great advice and support from our initial enquiry stage including an in store demonstration, and followed by arranging delivery to family in Northern Ireland. Online zoom support offered to family in Northern Ireland as well, however the videos were ample to work it out. The chair was used twice within a week of delivery and worked well enabling our elderly mum to be lifted by one person after 2 falls. Thanks especially to Maxine for her friendly help and advice And demonstrating by lifting me up of the floor.
Vivid Care 5 star review on 22nd September 2023
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Posted 6 months ago
First class service product arrived on time we were kept informed of delivery.
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Posted 6 months ago
Vivid Care is rated 4.8 based on 455 reviews