Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.79

4.8 Rating 540 Reviews

95 %

of reviewers recommend Vivid Care

4.8

Based on 540 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

Write Your review

Tell us how Vivid Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vivid Care 5 star review on 2nd February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good company to deal with;always quick to respond to any queries; helpful and friendly staff. We are very pleased with the chair we purchased for mum.”

Helpful Report

Posted 1 year ago

“Excellent service Thank you”

Helpful Report

Posted 1 year ago

“5 Stars very fast response to my emails even on the phone very helpful and Polite new tyres Delivered from the manufacturer in 9 days”

Helpful Report

Posted 1 year ago

“Always very polite and caring help”

Helpful Report

Posted 1 year ago

“I contacted Vivid Care to order a new part for my daughter's bed. Although the part took three months to arrive due to a manufacturing delay, Vivid Care did all they could to get it to me as soon as possible. I received it from them the next day after they received it from Germany. Throughout they kept me informed and were very supportive. In particular Nicola West was very helpful.”

Helpful Report

Posted 1 year ago

“Purchased a replacement footplate cover for a lento care chair, the after sales team was polite and very helpful with my order, quick delivery”

Helpful Report

Posted 1 year ago

“As I said on the last review I can not thank everyone right from the office and the rep Harry Seville for their emencebhelp.ptogfrdionalidm care and compassion Once we had received a gift to pay for the chair it was even more amazing the way the transaction and delivery went through with such efficiency and help for me as I'm not that good with tech knowledge and once again Harry delivered the chair and with his care and professionalism made sure Oswald was sat comfortable and we knew everything we needed to know about the chair and at any time we can ask for help. I would have no hesitation in recommending this company to anyone who asks about chairs so think you”

Helpful Report

Posted 1 year ago

“Very thorough demonstration and consultation with Ben. The chair we ordered for Mum looks very smart and she seems to find it very comfortable. We are very pleased.”

Helpful Report

Posted 1 year ago

“The care and compassion and help given right from even my first email to the company .Everyone I made contact with in the office were so helpful and had empathy The quickness of the assesment appointment which was carried out by Harry Seville and his professionalism care and knowledge his raptor with Oswald my brother was amazing he treat him as the human being he is. And very understanding of the position we as s family were in.Again the help and advise he give us was above and beyond. And when after getting no further with our services here and it looked as if the chair the had given him was totally unsuitable and going to be repaired we were given a Gift from friends to buy the chair and although we expected a week for delivery it was there within two days no problems at all and Harry was there to adjust and advise and we know we can contact at any time for help We would never hesitate to recommend Vivid vote the company is marvelous and the people are stars as far as we are concerned we can't say thank you enough .Oswald keeps asking can he go back in it he is so comfortable and he is certainly in the correct position for his body .Thank you”

Helpful Report

Posted 1 year ago

“Really good service from Vivid Care who kindly allowed a demonstration of a Raizer II chair for one of our patients. Maxine arranged for the item to be sent directly to the Patient's address and a demonstration was carried out via MS teams which was really useful for both the patient and staff members for the demonstration and questions to be answered.”

Helpful Report

Posted 1 year ago

“Customer care was second to none, Harry talked us through it all, and advised what he thought would be the best for us, delivery was super fast, after purchase we decided we needed the horse shoe cushion, all it took was a phone call and it was in the post the same day. Brilliant service, would recommend to anybody needed a care chair.”

Helpful Report

Posted 1 year ago

“From demonstration to delivery everything was good.”

Helpful Report

Posted 1 year ago

“I bought the Raizer 2 early 2023. I was very pleased with the courtesy and professionalism of the person I spoke to. Unfortunately I have had to use the device on quite a few occasions. It's a wonderful piece of kit that does the lifting with relative ease for me. I recently had the device serviced. This was completed quickly by a very pleasant young man who also gave me some useful information,”

Helpful Report

Posted 1 year ago

“Very Helpful and very prompt”

Helpful Report

Posted 1 year ago

“Vividcare's after sales support has been excellent, especially amber.”

Helpful Report

Posted 1 year ago

“Our new wheelchair was delivered a week ago and so far we are very pleased - it has certainly been a very personal service and produced a personalised electric wheelchair for my husband - thank you David at Vivid Care. We know you are there if we need you and we will be in touch to let you know if anything does need attention!”

Helpful Report

Posted 1 year ago

“I'm a moving and handling trainer and we use the Raiser Chair within our bedded units and out in the community. The Raiser Chair has to be one of the best pieces of equipment I train with. Maxine has been so helpful.”

Helpful Report

Posted 1 year ago

“Following a poor attempt to purchase a chair from another company I was put on the right track of which to buy by the lovely lady in the office .(Maxine) . She really was helpful and listened to our needs and advised accordingly . I was going to buy completely the wrong thing so it was amazing to find someone who was prepared to go over and above in her role . Many thank Maxine for your help . Dad is very comfortable now. It’s made a huge difference to him . Regards A Carrick”

Helpful Report

Posted 1 year ago

“Engineer Jamie very cortuous and efficient Chatted to introduce himself and then carried out the work. Left everything completely clean and tidy.”

Helpful Report

Posted 1 year ago

“My wife has early onset dementure and slips off the sofa a lot- 2-5 times a day. i was lifting her but it was getting harder. I searched and talked to many folk, their recommendations would not suit, mostly because my wife has no understanding of what is required and is very frightened of slings etc. Eventually i spotted the raizer2 chair which looked ideal but because of cost i hesitated and kept looking. I phoned the makers and soon Maxine of Vivid care contacted me and very kindly sent a Raizer2 chair to me to try-- It is Fantastic, the first time i lifted my wife, she giggled!! I use it at least twice and sometimes 5 times a day, i feel fine and my wife's shoulders are much more pain free (one shoulder had been bothering her a lot) I am so grateful that i could try the chair first as it is expensive-but worth it. I would be happy to talk to anyone who is thinking about it. For a patient with dementure, i cant find anything better. Thank you Maxine and Vivid Care.”

Helpful Report

Posted 1 year ago

Vivid Care is rated 4.8 based on 540 reviews