Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.79

4.8 Rating 526 Reviews

95 %

of reviewers recommend Vivid Care

4.8

Based on 526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 2nd February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vividcare's after sales support has been excellent, especially amber.”

Helpful Report

Posted 1 year ago

“Our new wheelchair was delivered a week ago and so far we are very pleased - it has certainly been a very personal service and produced a personalised electric wheelchair for my husband - thank you David at Vivid Care. We know you are there if we need you and we will be in touch to let you know if anything does need attention!”

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Posted 1 year ago

“I'm a moving and handling trainer and we use the Raiser Chair within our bedded units and out in the community. The Raiser Chair has to be one of the best pieces of equipment I train with. Maxine has been so helpful.”

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Posted 1 year ago

“Following a poor attempt to purchase a chair from another company I was put on the right track of which to buy by the lovely lady in the office .(Maxine) . She really was helpful and listened to our needs and advised accordingly . I was going to buy completely the wrong thing so it was amazing to find someone who was prepared to go over and above in her role . Many thank Maxine for your help . Dad is very comfortable now. It’s made a huge difference to him . Regards A Carrick”

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Posted 1 year ago

“Engineer Jamie very cortuous and efficient Chatted to introduce himself and then carried out the work. Left everything completely clean and tidy.”

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Posted 1 year ago

“My wife has early onset dementure and slips off the sofa a lot- 2-5 times a day. i was lifting her but it was getting harder. I searched and talked to many folk, their recommendations would not suit, mostly because my wife has no understanding of what is required and is very frightened of slings etc. Eventually i spotted the raizer2 chair which looked ideal but because of cost i hesitated and kept looking. I phoned the makers and soon Maxine of Vivid care contacted me and very kindly sent a Raizer2 chair to me to try-- It is Fantastic, the first time i lifted my wife, she giggled!! I use it at least twice and sometimes 5 times a day, i feel fine and my wife's shoulders are much more pain free (one shoulder had been bothering her a lot) I am so grateful that i could try the chair first as it is expensive-but worth it. I would be happy to talk to anyone who is thinking about it. For a patient with dementure, i cant find anything better. Thank you Maxine and Vivid Care.”

Helpful Report

Posted 1 year ago

“Cannot give a favourable review would not recommend”

Helpful Report

Posted 1 year ago

Hello, and thank you for leaving us a review. Having looked into this, we do feel that this 2-star review isn’t a fair representation of your experience as we feel we have supported you and have been transparent right from the beginning. When we first assessed for this electric wheelchair, we strongly advised that the product you wanted to go for wouldn't meet your needs due to it not being not being designed for that type of use. I had concerns about the size of the wheels, motor, batteries, and its constant use each day. I also detailed this in writing in an email, but you requested to go ahead with this option rather than with the product we recommended. Since receiving the powered wheelchair, you have had issues related to my points above. As a gesture of goodwill, we have provided free of charge call outs from our engineers to try and help you diagnose these issues for you, which ultimately falls to the product not being sufficient for your needs. I appreciate your ideal solution may be for us to swap of the chair you currently have to the one I initially suggested, but I’m sure you can appreciate this isn’t possible over 6 months down the line as your current chair will have very little resell value due to the use it has had over the time. As a 3rd party funded the chair for you, we have reverted for their comments and they have advised us the chair is suitable for the indoor use they purchased it for, anything above and beyond this would have to be your responsibility. I trust this clarifies the situation and I'm sorry there isn't a straightforward solution in this instance, given the situation as stated above. Kind regards, David

Posted 1 year ago

“Maxine is smart tenacious and very helpful. We were in the market for a Raizer II but was the reason you got our order. Fast and relevant response god solid hard work. Well done her. In addition you have proven to deliver what you promise so well done you all 👏 ✔️ 👍”

Helpful Report

Posted 1 year ago

“Bought a Raizer II. Excellent piece of kit. Received e mail of helpful hints from Vivid Care. Very helpful service and prompt responses to questions. Delivered on time. Would definitely use again.”

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Posted 1 year ago

“I am delighted with vividcare, Amber and others, after sales help. We are currently looking at a possible fault with the belt, which seems to inflate too easily.(which gets expensive) I am sure vividcare will sort the problem for me”

Helpful Report

Posted 1 year ago

“So disappointed with both the product and the service from this company. After excessive delays, product arrived damaged and non-functional for intended use in a hospital. Failed infection control and H&S standards - quality control prior to shipping appeared non-existent. Email exchanges with the company unsatisfactory and patronising. AVOID!!”

Helpful Report

Posted 1 year ago

Thank you for your review, we are very sorry for the issues you have experienced and would like to apologise as this is far below the level of service we strive to achieve. To address some of the specific points raised, unfortunately the delay on initial delivery was due to this being a new product that had been developed and there was a shortage on some of the parts. Upon receiving the chair we completed quality control with one of our trained engineers, and due to the location elected to send via pallet to ensure onward delivery was as quick as possible. Unfortunately in this stage the pallet company transferred this to another pallet for onward delivery to yourselves causing the damage that has been reported. We have escalated with the courier company and reviewed our policies in delivering to this area for the future. Again apologies we didn’t meet your expectations on this occasion.

Posted 1 year ago

“My initial enquiry for information and sugsequent order was dealt with very quickly and efficiently and arrived promptly. All very satisfactory.”

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Posted 1 year ago

“Prompt service, very efficient, knowledgeable and pleasant engineer .”

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Posted 1 year ago

“Very professional explaining everything easy delivery vivid chair set up by engineer brilliant phone manner from all involved and very understanding in health matters regarding chair”

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Posted 1 year ago

“Brilliant chair, all our carers say it is the best one they have ever used.”

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Posted 1 year ago

“Excellent from start to finish!!”

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Posted 1 year ago

“Excellent and very patient service from Zoe Bashforth”

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Posted 1 year ago

“Excellent product and good service recently, when I had to purchase a replacement part (through misuse not product failure). Pleasant, helpful and efficient staff.”

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Posted 1 year ago

“There aren't enough adjectives to describe the superb co-operation I experienced dealing with Vivid Care. Tentative enquiries involving Maxine were dealt with sympathetically, expertly and professionally, with no hint of pressure selling or empty promises. Our chair was delivered on time by an engineer who brought the chair indoors and made sure we knew how to use it - his insight was awesome. Well done to an exceptional UK company - the chair shouts quality and our carers oozed envy while using it.”

Helpful Report

Posted 1 year ago

“I recently bought a Liftup with a handle to raise the chair. I changed my mind and exchanged to a power lift. When I got the chair, the remote control did not work. It took a long time and effort, using the correct screw driver, to find that the battery was flat. When it was replaced the remote worked. I am now happy with the chair.”

Helpful Report

Posted 1 year ago

Hi Cherry, many thanks for bringing this to our attention, sorry to hear about the issue you faced with your Raizer. We will investigate it further, and as a gesture of goodwill we will service your Raizer free of charge for the first year. Trust you find the device helps you.

Posted 1 year ago

Vivid Care is rated 4.8 based on 526 reviews