I had been considering a Vela chair for a long time and contacted a number of local suppliers. Vivid Care were highly responsive and seemed to really want me to get something that would suit my needs and that I would like. The chair had to be ordered from Denmark (where Vela is based) but it came remarkable quickly and was delivered straight away. Vivid has been in touch since to make sure it's all going well. Very happy with the service I received, everyone was helpful and really seemed interested. Such a refreshing change from the usual poor customer service I've received at other firms. And for anyone considering a Vela chair - go for it, I've had mine around a month now and the difference it's made to my quality of life is incredible.