I cannot speak highly enough about my experience with the efficient and swift help I received. Maxine understood immediately that I needed urgent help, my husband having fallen twice in three days. She organised delivery of the Raizer M, which arrived within 24 hours of my conversation with her. She also sent me additional "toptips" which were useful. I would highly recommend the chair as easy to put together and operate. Having the Raizer M has given my husband and me peace of mind that we do not have to rely on outside help. It also means that we don't take up scarce NHS resources, needing an ambulance and trips to A&E. Thank you - fantastic product and the best customer service.