On my initial contact with Vivid I found them so helpful. I explained my son’s situation and his disability and found Vivid were so understanding. The bed which we agreed on was identified by Vivid to be the one required to suit my son’s needs. A date was selected for delivery and installation. I had two telephone calls prior to that day to let me know everything was arranged with the installation crew. Delivery and installation was as arranged and the technician fully explained the operating procedures. The price of the bed was a very fair price and I am pleased to say that bed is everything my son needs. A very professional, caring and understanding company. They deserve a 5 star rating.