Vivid care have been excellent. Maxine was so understanding, knowledgeable, and helpful. Customer service is excellent. The Vivid chair is top quality throughout. An engineer came and set up the chair specifically for Mum, he was empathetic with Mum as she was very anxious. After a few weeks Mum was not sure about the chair, so Maxine sent out an assessor Harry, even though Mum was in bed , he adjusted the chair, showed the staff how to adjust it too. Mum now loves the chair. It means she can stay in it without any concerns about pressure sores, and it is easy to push about the care home, in and out of the lifts and can go outside. I would highly recommend Vivid care.