Everything about my recent experience with my wife's chair has been excellent. I received prompt and proficient service from Harry, (the Manager I had dealt with when I purchased the chair 6 months ago, through to the technician who arrived the following morning, at the stated time, to remedy the problem which had occurred. I think the Technician may have bene called Jonathan, (I was not at home when the visit took place). Whoever the Technician was, he not only remedied the specific problem but apparently checked over the entire chair mechanism. Please pass on my personal thanks to all those involved. I was very grateful that the interruption to my wife's care as kept to an absolute minimum.