Staff kindly visited Mum to review a chair she'd bought from yourselves a few years ago and said they could make some adjustments and loan her a chair whilst these were made.
The chair they have loaned her is unacceptable - her feet do not reach the floor, the mechanism is difficult for her to use and the seat is so badly creased that she has had to put a cushion in place, making her even higher in the chair.
I also found the service quite slow - two weeks to get an estimate of the costs then several more weeks before a loan chair could be provided.
6 years ago
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