I am in shock after today's disastrous experience in your shoes. The expensive shoes of your company, which I have worn no more than a dozen times for about 5-6 years of non-use, simply fell apart. The rubber sole of the office shoe has chipped in large parts. I was left with no soles during the day saddening a large part of the workplace. NO, IT'S NOT A JOKE. This is an outrage the likes of which I have never experienced in my long life. Worst of all, despite the comfort, my shoes... PS I wish I could show pictures of the condition of the soles, or rather what is left of them. Or perhaps I do not see the option to attach images? This is two responses from the customer so called care: Thank you for contacting VIVOBAREFOOT Customer Services. I am so sorry about the break down of the sole on your shoes. The reason that this happened is down to non use. Rubber degrades over time, if not used, it dries out and goes brittle (as you can see from your photos) If used regularly, it keeps it flexible and prolongs the life of the rubber. I hope this helps explain. If you need anything else, please let me know. Kind regards Thank you for contacting VIVOBAREFOOT customer services. I am so sorry to see you are experiencing an issue with the rubber sole on your shoes. I understand how concerning this must be for you, especially as they have been seldom used Over time all the moisture in the rubber (or any rubbers including Tyres) will eventually escape and so the shoe will lose its suppleness and the rubber will crack/break apart as. This comes about when the rubber isn’t used regularly. For example, tyres that are used daily on a car, providing they don’t wear down, will actually maintain its suppleness a lot longer than if the tyres are stored away in a dry, dark place. Due to this, this is not considered an manufacturing fault covered by our sustainable guarantee. If you do have any further questions or concerns , please do not hesitate to get back in contact. I hope this helps (NAME) and if you have any further questions, please do not hesitate to let us know. Kind regards PS2 Please notice an omission of replacing (NAME) form.