Vodacom's service is beyond poor! You upgrade (in your mind your current number), but no, THEY ISSUE you with a NEW NUMBER/LINE with the device (this you only notice when you get the device). Then you phone the call centre and log a collection of the parcel, yet 3 weeks thereafter it is STILL NOT COLLECTED. But wait, the best part is they BILL you for everything, your current number and device (which is just), the new number and device (which is theft). I had this issue with a previous phone upgrade as well, took it up with their management, but I was blamed for the fault. My personal opinion is that there are sales targets to be met, and this is how they do it. They do it at the cost of the CLIENT. Worst service experience ever!!!