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Vodacom Reviews

1.4 Rating 188 Reviews
10 %
of reviewers recommend Vodacom
1.4
Based on 188 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5

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Vodacom 1 star review on 28th October 2024
Anonymous
Vodacom 5 star review on 5th October 2024
Anonymous
Vodacom 1 star review on 30th April 2024
Ncediwe Ngoyi-Ekujumi
Vodacom 5 star review on 23rd November 2023
SaGlobal8096
Vodacom 1 star review on 22nd November 2022
Zeenat
Vodacom 1 star review on 22nd November 2022
Zeenat
Anonymous
Anonymous  // 01/01/2019
MetroFibre and Their Partner – Vodacom – DO NOT CARE. It has now been 113.5 hours since we logged Ticket Number 834117 with our service provider, Vodacom. Vodacom then activated the infrastructure provider, MetroFibre. This was on Wednesday, 09 July 2025 at 14:00. It is now Monday, 14 July 2025 at 07:45 – and we still do not have fibre service. Only by late Thursday afternoon did MetroFibre dispatch a Technical Team. After inspecting the installation – both inside and outside our home – the team left without saying a word. No feedback. No explanation. Nothing. They simply vanished. We were left in the dark. Ignored. First thing Friday morning, we followed up. And it got worse. Both service provider Vodacom and infrastructure provider MetroFibre failed us. Vodacom’s Shafiq had committed to giving us an update by 11:00. He didn’t call. In fact, Shafiq has vanished, too. We resorted to contacting MetroFibre directly, only to be told the issue requires replacing a “dome.” For this, they need their Maintenance Team to activate downtime in our area. We were informed the issue currently affects four households, and that downtime would impact additional homes and facilities. That part we understand. But what we don’t understand is why this downtime can only be activated on Tuesday, 15 July 2025. When asked what “downtime” entails, we were told it involves switching off the fibre supply to a particular area. We’re not fibre experts, but surely that isn’t complicated enough to justify a full week's delay? Are we dumb for thinking this should have been done over the weekend, when most businesses are closed and residents are likely out running errands? It seems like a missed opportunity, and we were met with baseless explanations when we asked why. Now they’re planning to switch off the grid on Tuesday – a business day. Will they notify the households who will be affected? At the time of writing – they haven’t. So tomorrow, more customers will lose their fibre connection, and they won’t know why. We arrive at an inescapable conclusion: MetroFibre and their partner, Vodacom, DO NOT CARE.
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Posted 5 days ago
Terrible service by far and the scam customers
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Posted 3 weeks ago
Honestly vodacom is the worst. I've been having issues with my Internet connection for the past few months. Sometimes it doesn't work at all and when you call customer service, they're rude and not willing to help. And without Internet I can't work, use my phone or watch TV. I even started paying extra, they don't even send invoices yet last night they disconnected my WiFi after it was paid for. These people were rude, I still don't have Internet. Just don't get a contract with these people.
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Posted 3 weeks ago
Today, actually right now there was a nice,polite lady who helped us get our network 😀 back.That was actually great and I hope you continue doing the great work.Thank you very much,the problem is that I couldn't see where to actually rate you.I hope to find where to rate you🤗😊
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Posted 1 month ago
Mobile network issues always from march 🙄 and we can't even use our data when I check my internet speed it says poor 😔 I have been using vodacom since 2011 I think I'm ready to leave it I can't take it anymore
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Posted 1 month ago
I had to do an upgrade, however, my phone is still 100% and I'm happy with it. We went to Vodacom Cape Gate and Carmen assisted us. I wanted my own contract and my husband wanted to pay less. Carmen suggested 2 Sim Only contracts. She spent almost 2 hours with us, with the entire process. I got my own contract and my husband, whose contract expireS in July, also now has a Sim only contract. however, he still has his phone to repay, therefore he has the new Sim only contract, but still pay off the phone until end of July 2025. Carmen had so much patience with us and explained everything in a language that we could understand. THANK YOU CARMEN!!!!!!!
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Posted 3 months ago
I have been trying to cancel a contract since the end of last year. It is April and again I am being charged for this contract. I need to cancel this contract to proceed with my financial immigration to another country and Vodacom simply can't get a this task done, and every time they expect me to again give them 30 day's notice again!! Never mind all the phone calls, time wasted to phone them every time. They are so quick to sign one up, but cancelation is simply impossible
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Posted 3 months ago
bad service, worse provider ever, consultant cancelled my airtime data and everything after i asked to cancell my handset:(
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Posted 3 months ago
oyintando
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Posted 3 months ago
I would like to highly recommend a young lady called Halima at Ilanga mall Nelspruit. I went in at Vodacom shop in Ilanga Nelspruit very frustrated because there was a gentleman that failed to assist me previously to do a simswap. After explaining my complaint to the young lady she took it upon herself to make sure i was assisted and left the branch very happy.
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Posted 3 months ago
Caroline in Customer care helped me cancel a contract today. She was kind and professional. I was so impressed with her service, she’s a huge asset to the company, and I so appreciated all the help I received.
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Posted 4 months ago
I was emotional and overwhelmed this morning when I called Vodacom and I spoke to Thembela who made me feel so much lighter at the end of the call. She was professional and showed so much empathy and care. You need more staff like her! I applaud her amazing service , she deserves 5 stars for sure:-)
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Posted 4 months ago
Day 4 and my fibre is still not connected the people in the call center who promises to call you back, do not in fact call you back, it seems no one is willing to assist or to help to resolve the issue, Vodacom's customer service must be the worst there is currently is sad cause it used to be good. When the line was installed it took an hour to be activated the first time and when I had a similar issue last year the line was again activated after an hour or two, now they just say you have to wait no help at all, it seems they don't care but try to cancel the line and you get told it must be a month's notice but no one let me know they going to delete my line for no reason. Vodacom is unreliable and don't care about customers anymore.
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Posted 4 months ago
Pls don't ever buy Vodacom fibre unless if you have enough airtime to call them everyday a special if you stay at Tembisa
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Posted 5 months ago
Vodacom Fibre is one of the most disappointing businesses. Utterly disgraceful! When I contacted them I spoke to one of their consultants who informed me that my first debt order will go off two months after my fibre was installed. I was sent an invoice to state that I am in arrears because I was meant to pay one month after my fibre was installed. Now, my internet is off, they have not made a debt order as yet, and I'm not getting the exact information from their consultants. Even when I have tried to request the call between me and the consultant who informed me when my first debt order will be made, I was informed that I have to go into the store to request the call. When I went into the store I was told that everything needs to be done over the phone. Like what the hell! Worst people to do business with!
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Posted 5 months ago
Think very carefully before signing up for Vodacom. If you value customer service, especially after being a loyal customer for over 10 years and even if you have more than 5 running and good standing contracts with them, you will not receive the star studden fabulous service they claim on their ads. When Vodacom has a network issue in your area, they will pretend it's your fault and they will take forever to help you with any questions or queries or services you might need. 30years of greatness? More like 30 years of waiting for a response. No amount of begging, pleading or even threatening works. So before you sign up for a new contract or any vodacom service. Perhaps check out if MTN, Cell C or even Telkom is quicker to provide you with customer care.
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Posted 6 months ago
Day 42 of waiting for my order!
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Posted 6 months ago
Vodacom Fibre is the worse connection from all the providers, don't make the mistake if switching or signing up. You will have more downtime, slow speeds and just rubbish service. Biggest mistake ever!!
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Posted 7 months ago
My mom redeem 100 vodabucks for a coupon on vodapay , she never received wi-code sms its showing pending on vodapay app. Before it was straightforward. Router (under warranty) gave problems has been 16 days at Vodacom Repairs centre no messages no communication my moms cellphone number is BLOCKED at Vodacom Customer care call centre , vodacom not shy to debt for Internet line make time to Block Valueable Customers Account Increases without a warning , Rude Staff with no telephone manners , Vodacom Worst Phone Service
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Posted 8 months ago
There is absolutely no urgency to attend to vibre being down for 7hours now, even though I explained that I work from home. They just stick to their turn around times. Vodacom diligently recover the debit order, now downtime there. Other than paying an additional monthly amount for downtime coverage there is no solution they offer to assits customers when they do not provide the service they get paid for. Vodacom is obviously of the view that customers must cough up money on a cell phone data until they can attend to a problem.
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Posted 8 months ago
Vodacom is rated 1.4 based on 188 reviews