Vodacom Reviews

"They phoned me to offer a CHEAPER contract and a 100% FREE gift to celebrate their birthday. I asked numerous times to make sure the contract was cheaper and the gift completely free with no hidden charges and they assured me it was, but when I got the quote the contract is more expensive and the are charging me for this free gift. All my complaints have been met with being completely ignored or just telling me outright they will not correct this.\r\nDon\u2019t be caught out with their lies and tricks, they don\u2019t care if you can afford or even want things, they are just out to take your money!"

"60000\r\n5000"

"Yesternight I bought a 20gig data using my phone inorder to transfer it to another number after I had seen that vodacom does do data transfer. To my surprise the option told me no data to transfer. \r\n\r\nI became frustrated because I bought it urgently for a matriculant to attend a class online Friday. I contacted vodacom via chat but the chatbot told me it's after hours I should contact them in the morning during work hours. \r\n\r\nIn the morning I couldn't get anyone to help me in their chat line. I sent emails instead I received automated reply. I ended up having to call, and currently I'm not in the country so calls are very costly for me like R5 per minute. \r\n\r\nI called so that I can get the matter sorted. I spoke with Agent Nosipho. Surprisingly she doesn't know her job at all. She told me there's no such option as to transfer data. She asked me to tell where I got the information. I told her the options I used, she then said ok, told me to hold, then she told me I will only be able to transfer data once is 3 days before expiration date. I asked to speak to the complaints department, she asked me to hold she's transferring my call. I waited only the line for a while, then she returned and said the same thing that I can't transfer. \r\n\r\nI asked her again that she said she was transferring me to the complaints department she said actually I can talk to her supervisor (Ntokozo) but Ntokozo came and insulted my intelligence but it has proventhathe also doesn't know their job. He told me when I told him there are no such terms and conditions on the options I selected he told me that I needed to have gone to vodacom page and read.\r\n\r\nHe claimed that under the option I selected for the data transfer is written that one must check TCs. I took a screenshot, it doesn't have such information he's claiming. He further said that I knew I was out of the country and still didn't seek counsel from their customer service. I asked to speak to a complaints department he said they don't have a phone .\r\n\r\nOption was that I can only get refund when data is left with 3 days. I kept explaining why I did what I that I need it for a matriculant who is going to have an online lesson on Friday and I have no other option for him to attend. He told me that they can only help me once daft is 3 days to expiration. \r\n\r\nI am really disappointed in Vodacom, I expected more."

"Vodacom Pre-Paid service is amazing,\r\nspecifically the Vodapay app,\r\nfor once there is a South African company that is actually monetizing rewards to users. I just had lunch on Vodacoms account using a free voucher I earned.\r\nWell Done Vodacom Pre Paid and Vodapay.\r\nyou are years in front of the competition."

"Worst customer service ever. I got a call to upgrade, went ahead with it and no upgrade was done after trying to get a status on it for 2 weeks because when they call, they hang up. I finally got through chat, having to wait 10min+ for 1 reply. The agent had a bad attitude too, claiming they do 8+ chats at a time. If you can't handle 8 chats then don't do it, customers can't wait 10+ min for a response, that is unheard of and pathetic customer service. I've tried calling too, but that was a waste of my time and breath. I will never recommend Vodacom. See the screenshots, I'm still waiting on a reply 20min later. What a joke. I want to cancel my contract, and since it's so difficult to do, you're basically taking my money and scamming people. 0 stars if I could."

"Worst customer service ever. I got a call to upgrade, went ahead with it and no upgrade was done after trying to get a status on it for 2 weeks because when they call, they hang up. I finally got through chat, having to wait 10min+ for 1 reply. The agent had a bad attitude too, claiming they do 8+ chats at a time. If you can't handle 8 chats then don't do it, customers can't wait 10+ min for a response, that is unheard of and pathetic customer service. I've tried calling too, but that was a waste of my time and breath. I will never recommend Vodacom. See the screenshots, I'm still waiting on a reply 20min later. What a joke. I want to cancel my contract, and since it's so difficult to do, you're basically taking my money and scamming people. 0 stars if I could."