Vodacom Reviews

Name: Vodacom
Rating: 1.35

1.4 Rating 122 Reviews

8 %

of reviewers recommend Vodacom

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1.4

Based on 122 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Vodacom 5 star review on 23rd November 2023

SaGlobal8096

Vodacom 1 star review on 22nd November 2022

Zeenat

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service trying to reconnect my fibre. got better service from MWEB. Vodacom agents are the rudest because Vodacom is big. Customer comes first remember that when Vodacom no longer has customers.”

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Posted 2 months ago

“worst services ever cust support is useless when you need help think it is time to change networks after 30 years of support”

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Posted 2 months ago

“I wish I could give zero stars. The worst customer service. They have no idea what they're doing. They tell lies every time. Managers say they will call back but they don't. their manager assigned to hellopeter complaints says they will call back but they don't. DO NOT USE THEIR SERVICES”

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Posted 3 months ago

“Vodacom is the worst network provider and a scam because I have a contract that I get data for everything amd data for youtube but when I use youtube iy uses the real data and they wont let me cancel my contract”

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Posted 3 months ago

“Fibre is down daily for 7 days and vodacom continually closes thr tickets and expect customers to wait patiently while they do nothing to remedy the situation. They take their full premium but only deliver half the service! If i could give 0 stars I would.”

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Posted 3 months ago

“Vodacom network has become the WORST of them all!. I switched from this other popular service provider since it kept having network problems, not knowing that Vodacom will be worse. I have a contract with Voda, so I went to the EC and I’ve never used my data because there is no network at all. I’ve been using MTN to connect with people. Now I’m travelling to CPT and I still have ZERO network on Vodacom.”

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Posted 4 months ago

“I am Overseas and I need assistance regarding my travel data bundles. I sent 2 emails 6 days ago and received no response so l sent a 3rd one now. When I called the agent at the call center , she assisted me but it is still not working. Imagine being in foreign countries and you need data to travel around and Vodacom couldn't bother!!!”

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Posted 4 months ago

“Poor service from this company I’m having issue with my contract for long time now calling Vodacom and they promises to help or call back with solution I’m getting letters and dent my name.they say I’m sharing contract account number from KZNso was not paying.”

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Posted 4 months ago

“Our business internet line went down. We reported it. We then waited a week with zero response to any of our calls. Kept phoning the 082 1940 number with a logged ticket but was constantly kept on hold listening to your inane hold music, all the while being passed from pillar to post, left on hold for literally hours, and then put through to various consultants that are incapable of doing anything but put us through to yet another incapable human. Even the second tier squat leaders number doesn't answer their phones on 087 289 1538. You get an answering machine that is a pointless waste of time since I don't doubt that they won't return a call either. VODACOM IS APPALLING AT COMMUNICATION AND CUSTOMER SERVICE.”

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Posted 4 months ago

“I was contacted by Vodacom telling me that they can migrate my package and add R20 to what I was paying,few days after I called and that was not the case,I tried to cancel the migration,the agents kept on saying I will be contacted by managers to resolve these…till these day no body contacted me,be careful with Vodacom”

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Posted 4 months ago

“What terrible customer care. It should be customer Don't care. I'm having trouble with my router through vodacom. Talk about lack of professionalism!!! It was disgusting.. There was so much noise in the background that I could barely hear the agent. He couldn't hear me either. I even asked if he was working from home and he assured me he was in the office. I ended the call, hoping he'd call me back. That didn't happen. It's the first contract with Vodacom and will certainly be the last.”

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Posted 5 months ago

“Vodacom Pre-Paid service is amazing, specifically the Vodapay app, for once there is a South African company that is actually monetizing rewards to users. I just had lunch on Vodacoms account using a free voucher I earned. Well Done Vodacom Pre Paid and Vodapay. you are years in front of the competition.”

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Posted 5 months ago

“We have visited Vidacom branch at Hypermarket on at least 5 occasions.....we have always left tye store completely satisfied with the service, expertise and assistance we received at that store. The staff is competent and always ready to assist you...They realy go the extra mile to ensure you get attended to promptly and satisfied. Just last week we visited the Hyoermarket store again and was assisted by Jenny, a young enthusiastic lady with a wrlcuminv smile...she realy Madd us feel comfortable and sorted out our phone problems in no time.....will definitely use them when we need assistance.”

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Posted 5 months ago

“Who in theeeee hell does Vodacom think it is!! To bypass my cellphone's lock screen in order to send me a message ask me whether I want to subscribe to one or the other subscription service. MY TELEPHONE IS IN MY POCKET AND WILL AUTOMATICALLY PRESS THE ACCEPT BUTTON BY ACCIDENT. And just because the universe is against me that day it will press it again to confirm. I have taken this up with them before, but I am still getting these messages. And come on, let's face it.. they couldn't give a sh*t! Make you jump through hundreds of hoops just to unsubscribe. Wtf Vodacom??!! Really?! Who gives you any right to bypass my lock screen!! Go ahead... hide behind an incompetent call centre agent who can't even speak properly!”

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Posted 5 months ago

“Stole my SIM card and sold it to someone else”

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Posted 5 months ago

“I used to work at Vodacom I do not want to lie there was a s**t manager called Nafiesa and she was so racist and mean towards black people I hope one day she won't be looking for a new job”

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Posted 5 months ago

“This company doesn't give a flying sh*t about loyal clients! I fell behind on my payments then PAID THEM IN FULL to end my contract and release my number! It is almost a year!!!! The emails stopped for demand of payment, but my number has never been released. Surprisingly nobody knows what happened!!! They got their money and still they couldn't give two shits!!! STAYTHE HELL AWAY !!!”

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Posted 5 months ago

“Vodacom is nothing but a useless network service provider because there is no network and I would advise those who wanted to use it...Stay away from Vodacom is just useless using it while it provides bad services to its customers😤😤😤”

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Posted 5 months ago

“BAD SERVICES- VODACOM SCOTTSBURGH... Rude with attitude...Told me he the sole owner of shop. Shocking services to sort out an advance payments on account while traveling oversea... So now you will only get when I can pay it...”

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Posted 5 months ago

“Even though I canceled my expired vodacom contract,they still handed me over to MBD lawyers, took me a year to resolve ,they told me it was the fault of their 3rd party in call centre,not even an apology. Worst service provider in South Africa .Never deal with Vodacom ever.”

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Posted 5 months ago

Vodacom is rated 1.4 based on 122 reviews