Vodacom Reviews

Name: Vodacom
Rating: 1.43

1.4 Rating 198 Reviews

10 %

of reviewers recommend Vodacom

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1.4

Based on 198 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Vodacom 1 star review on 28th October 2024

Anonymous

Vodacom 5 star review on 5th October 2024

Anonymous

"Yesternight I bought a 20gig data using my phone inorder to transfer it to another number after I had seen that vodacom does do data transfer. To my surprise the option told me no data to transfer. \r\n\r\nI became frustrated because I bought it urgently for a matriculant to attend a class online Friday. I contacted vodacom via chat but the chatbot told me it's after hours I should contact them in the morning during work hours. \r\n\r\nIn the morning I couldn't get anyone to help me in their chat line. I sent emails instead I received automated reply. I ended up having to call, and currently I'm not in the country so calls are very costly for me like R5 per minute. \r\n\r\nI called so that I can get the matter sorted. I spoke with Agent Nosipho. Surprisingly she doesn't know her job at all. She told me there's no such option as to transfer data. She asked me to tell where I got the information. I told her the options I used, she then said ok, told me to hold, then she told me I will only be able to transfer data once is 3 days before expiration date. I asked to speak to the complaints department, she asked me to hold she's transferring my call. I waited only the line for a while, then she returned and said the same thing that I can't transfer. \r\n\r\nI asked her again that she said she was transferring me to the complaints department she said actually I can talk to her supervisor (Ntokozo) but Ntokozo came and insulted my intelligence but it has proventhathe also doesn't know their job. He told me when I told him there are no such terms and conditions on the options I selected he told me that I needed to have gone to vodacom page and read.\r\n\r\nHe claimed that under the option I selected for the data transfer is written that one must check TCs. I took a screenshot, it doesn't have such information he's claiming. He further said that I knew I was out of the country and still didn't seek counsel from their customer service. I asked to speak to a complaints department he said they don't have a phone .\r\n\r\nOption was that I can only get refund when data is left with 3 days. I kept explaining why I did what I that I need it for a matriculant who is going to have an online lesson on Friday and I have no other option for him to attend. He told me that they can only help me once daft is 3 days to expiration. \r\n\r\nI am really disappointed in Vodacom, I expected more."

Vodacom 1 star review on 30th April 2024

Ncediwe Ngoyi-Ekujumi

Vodacom 5 star review on 23rd November 2023

SaGlobal8096

Vodacom 1 star review on 22nd November 2022

Zeenat

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for Fibre service in December 2025, January 2026 and February 2026, and I had no service and no use of my Fibre line. I contacted as far as the CEO and no one attempted to fix my line or contacted me back. Vodacom fibre is the worst I ever had I am absolutely disgruntled and very disappointed because I paid for absolutely nothing. Sorry but Vodacom became a ******* network. I do not recommend!”

Helpful Report

Posted 3 weeks ago

“Called and was told my area which seems std practice and not factual - I insisted on a call to be logged as this has happened before . Called back 24 hrs later to be told not assigned yet and I have had zero feedback - last time it took 7 days . This is unacceptable as it is fibre for business line . Worst customer service”

Helpful Report

Posted 3 weeks ago

“Complaint: Vodacom Exploiting Elderly Customers I am outraged by Vodacom’s unethical call centre practices that deliberately target vulnerable elderly people. My mother, who struggles with cognitive issues, has been pressured into taking out more than five contracts she does not need, understand, or use. This is exploitation, pure and simple. I have repeatedly contacted Vodacom, asking them to remove her from their calling list and to flag her account so she is protected from further predatory sales. Despite these requests, Vodacom continues to call her. I have also written to Vodacom directly, but they have ignored my appeals. This is not just poor service — it is exploitation of the elderly for profit. Vodacom is failing in its duty of care to protect vulnerable customers, and instead is taking advantage of them. I demand immediate action: - Cancel all unnecessary contracts signed under these circumstances. - Flag her account permanently to stop further calls. - Provide a formal response acknowledging this issue and outlining steps Vodacom will take to protect elderly customers from predatory sales tactics. Vodacom’s silence and inaction are unacceptable. Elderly people deserve protection, dignity, and respect — not to be treated as easy targets for profit.”

Helpful Report

Posted 1 month ago

“We ordered fiber from vodacom on 2 February 2026. The router was delivered to us within a couple of days and we were contacted by openserve on 4 February and they requested that we supplied them with the proof of address where we wanted the installation done. They send an email on the same day and we replied with the lease agreement and relative paperwork they requested. After this, the long wait started and there were no further communication from either one of them. During this time we've called vodacom on four different occasions and send emails only to be told that we had to wait patiently for 7 to 14 working days. Today 23 February 2026 I called them again since the time they had to install it had passed, only to learn that our order for the installation was only submitted TODAY and that there was an additional problem since there wasnt actually any service by openserve in the area that we requested. I dont want to give the exact address here but will say that it's between 1180 to 1220 Ben Swart St, Moregloed, Pretoria. Now first of all I cant believe that there is no service in Ben Swart st Pretoria, secondly, and apparently, openserve cannot detect this address on their maps, which must be a lie since this is a old street in Pretoria and houses has been there for decades. Dont know what kind of useless map system their using! I was on the line with vodacom for 1 hour and 3 minutes this morning only to be told that it is not their fault that there is no service in that area and that we will have to wait and additional 6 to 8 weeks for them to install service there! But if you go on to vodacom's fiber website and enter the exact address there it shows that there is service! Obviously after freaking out we were eventually promised that the the lady who did the original sale order would contact us and that they would arrange a sim card that we can use in the mean time but would cost us R150 more per month and would only be 10 mbps! This call NEVER came and I had to call again just now, freak out again, explain the whole situation AGAIN, and now finally we got an email stating the service request for the sim card has been activated. Also on this email it states "priority level 4-LOW" The agent who helped us was quite rude and unfortunately I freaked out again after learning the the delivery of the sim card could again take anywhere from 3 to 7 WORKING DAYS! Also when this nonsense with the fiber has been sorted out, it is our responsibility to call them to cancel the interim sim card! As things are currently looking it would most probably end up where the fiber would be installed just after the end of the month, meaning that we would have to pay double, for the interim sim card and the fiber for that specific month! I'm VERY VERY VERY unhappy with the POOR service from vodacom and would not recommend them to anyone since customer service is non existent and they make you feel that it is your fault that you ordered something from them that they cant deliver! UNACCEPTABLE!!!!!”

Helpful Report

Posted 1 month ago

“I am writing to express my shock and disappointment regarding the service I received at the Vodacom branch at Menlyn Park on the 21st of February 2026. After previously receiving excellent assistance at Incredible Connection in the same mall, I visited Vodacom for help with connecting my smartwatch. Unfortunately, my experience at your store was extremely unpleasant. After being assisted by a consultant, I was directed to the technical section. Upon arrival, the technician present simply walked away and began disconnecting phones without saying a word to us. I already sensed that he had no intention of assisting when he told his colleague, referring to me, that “she shouldn’t do that to him, no, no, no — no way.” We then waited at the technical desk while he continued looking at us without offering any assistance. When I eventually approached him to ask whether he would help us, he responded rudely that he had already knocked off (He was still at the store). When I asked why he had not communicated this to us earlier, he dismissively asked what I thought when he walked away. I left the store feeling shocked by the unprofessional and disrespectful treatment. I have since noticed that this branch has received consistently low customer ratings, which suggests that this may be an ongoing issue that has not been addressed. This experience falls far below the standard of service expected from Vodacom. I would appreciate your response regarding this matter and the steps that will be taken to address such conduct.”

Helpful Report

Posted 1 month ago

“I paid my account in full on 19 December 2025, yet my phone was suspended. I called Vodacom on the 19th, and they advised me to call back the next day as the update might reflect then. On 20 December, I called again, but was told the same thing. On 22 December 2025, I called once more and was advised that the matter was still with TSL Legal and that I should contact them. I then called TSL Legal three times, but they said the matter was with Vodacom. When I called Vodacom twice, they insisted it was with TSL Legal. Each party accused the other of lying. On 29 December 2025, I called Vodacom five times, and each time they said it was with TSL Legal. I then called TSL Legal six times, and they said it was with Vodacom. On 30 December, I tried again, but received the same conflicting responses. On 7 January 2026, I contacted both Vodacom and TSL Legal again, but the same back-and-forth continued. On that day, I also sent my proof of payment to Vodacom’s accounts department, as advised by one of their operators. Today, 12 January 2026, I called Vodacom again, and they repeated that TSL Legal was lying. It has now been far longer than the promised 1–3 working days or even 7–14 working days since 19 December, yet my phone remains locked. This situation is unacceptable.”

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Posted 2 months ago

“I have airtime advance dispute. I have been using my Vodacom SIM since March 2023 but I'm told I cannot take an advance before I've used Vodacom for longer than 3 months. Fraud!”

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Posted 4 months ago

“Constant service interruptions and lag with incredibly poor customer service. This company truly sucks!”

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Posted 5 months ago

“Vodacom are absolute trash when it comes to customer service. I’ve been trying to move my fibre line for two months and nothing has happened. Nobody fixes the problem, nobody follows up, and nobody cares. Every time I call, I get passed from one department to another, ignored, and left without answers. I even did all the legwork myself — I called the infrastructure company (Octotel), found out what the actual problem was, and sent Vodacom clear, detailed instructions on exactly what needed to be done. Still, nothing. The one person who genuinely tried to help me was ignored by his own team, so we stayed stuck. I’ve called countless times and spoken to countless people, and every single time the buck is just passed on. No responsibility, no accountability. When I finally decided enough is enough and tried to cancel, Vodacom made the experience even worse. The first time, they hung up on me. The second time, the cancellations agent tried to retain me with empty promises that it would be resolved by the end of the day and I’d get a call. Of course, that never happened. So I’m canceling. Done. This company is pathetic. Trash service, trash support, and an absolute waste of time. Never again.”

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Posted 6 months ago

“MetroFibre and Their Partner – Vodacom – DO NOT CARE. It has now been 113.5 hours since we logged Ticket Number 834117 with our service provider, Vodacom. Vodacom then activated the infrastructure provider, MetroFibre. This was on Wednesday, 09 July 2025 at 14:00. It is now Monday, 14 July 2025 at 07:45 – and we still do not have fibre service. Only by late Thursday afternoon did MetroFibre dispatch a Technical Team. After inspecting the installation – both inside and outside our home – the team left without saying a word. No feedback. No explanation. Nothing. They simply vanished. We were left in the dark. Ignored. First thing Friday morning, we followed up. And it got worse. Both service provider Vodacom and infrastructure provider MetroFibre failed us. Vodacom’s Shafiq had committed to giving us an update by 11:00. He didn’t call. In fact, Shafiq has vanished, too. We resorted to contacting MetroFibre directly, only to be told the issue requires replacing a “dome.” For this, they need their Maintenance Team to activate downtime in our area. We were informed the issue currently affects four households, and that downtime would impact additional homes and facilities. That part we understand. But what we don’t understand is why this downtime can only be activated on Tuesday, 15 July 2025. When asked what “downtime” entails, we were told it involves switching off the fibre supply to a particular area. We’re not fibre experts, but surely that isn’t complicated enough to justify a full week's delay? Are we dumb for thinking this should have been done over the weekend, when most businesses are closed and residents are likely out running errands? It seems like a missed opportunity, and we were met with baseless explanations when we asked why. Now they’re planning to switch off the grid on Tuesday – a business day. Will they notify the households who will be affected? At the time of writing – they haven’t. So tomorrow, more customers will lose their fibre connection, and they won’t know why. We arrive at an inescapable conclusion: MetroFibre and their partner, Vodacom, DO NOT CARE.”

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Posted 8 months ago

“Terrible service by far and the scam customers”

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Posted 9 months ago

“Honestly vodacom is the worst. I've been having issues with my Internet connection for the past few months. Sometimes it doesn't work at all and when you call customer service, they're rude and not willing to help. And without Internet I can't work, use my phone or watch TV. I even started paying extra, they don't even send invoices yet last night they disconnected my WiFi after it was paid for. These people were rude, I still don't have Internet. Just don't get a contract with these people.”

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Posted 9 months ago

“Mobile network issues always from march 🙄 and we can't even use our data when I check my internet speed it says poor 😔 I have been using vodacom since 2011 I think I'm ready to leave it I can't take it anymore”

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Posted 10 months ago

“I have been trying to cancel a contract since the end of last year. It is April and again I am being charged for this contract. I need to cancel this contract to proceed with my financial immigration to another country and Vodacom simply can't get a this task done, and every time they expect me to again give them 30 day's notice again!! Never mind all the phone calls, time wasted to phone them every time. They are so quick to sign one up, but cancelation is simply impossible”

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Posted 11 months ago

“bad service, worse provider ever, consultant cancelled my airtime data and everything after i asked to cancell my handset:(”

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Posted 11 months ago

“oyintando”

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Posted 11 months ago

“Day 4 and my fibre is still not connected the people in the call center who promises to call you back, do not in fact call you back, it seems no one is willing to assist or to help to resolve the issue, Vodacom's customer service must be the worst there is currently is sad cause it used to be good. When the line was installed it took an hour to be activated the first time and when I had a similar issue last year the line was again activated after an hour or two, now they just say you have to wait no help at all, it seems they don't care but try to cancel the line and you get told it must be a month's notice but no one let me know they going to delete my line for no reason. Vodacom is unreliable and don't care about customers anymore.”

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Posted 1 year ago

“Pls don't ever buy Vodacom fibre unless if you have enough airtime to call them everyday a special if you stay at Tembisa”

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Posted 1 year ago

“Vodacom Fibre is one of the most disappointing businesses. Utterly disgraceful! When I contacted them I spoke to one of their consultants who informed me that my first debt order will go off two months after my fibre was installed. I was sent an invoice to state that I am in arrears because I was meant to pay one month after my fibre was installed. Now, my internet is off, they have not made a debt order as yet, and I'm not getting the exact information from their consultants. Even when I have tried to request the call between me and the consultant who informed me when my first debt order will be made, I was informed that I have to go into the store to request the call. When I went into the store I was told that everything needs to be done over the phone. Like what the hell! Worst people to do business with!”

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Posted 1 year ago

“Think very carefully before signing up for Vodacom. If you value customer service, especially after being a loyal customer for over 10 years and even if you have more than 5 running and good standing contracts with them, you will not receive the star studden fabulous service they claim on their ads. When Vodacom has a network issue in your area, they will pretend it's your fault and they will take forever to help you with any questions or queries or services you might need. 30years of greatness? More like 30 years of waiting for a response. No amount of begging, pleading or even threatening works. So before you sign up for a new contract or any vodacom service. Perhaps check out if MTN, Cell C or even Telkom is quicker to provide you with customer care.”

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Posted 1 year ago

Vodacom is rated 1.4 based on 198 reviews