Vodacom – Bad Service I’ve been a loyal Vodacom customer for 15 years, I never even had a single thought to move to a different Service Provider until just recently. Last year I received a call for an upgrade for my router and at first I wasn’t really interested but the deal they sold sounded so good, I thought why not, this will help me to work remotely when I need to. The contract was effective 30 September 2022 and to date (13 Feb 2023) the router could be activated even after I took it Canal Walk branch and more than on assistant was helping. The technicians could not assist me and advised me to book it in for repairs BUT they needed proof of purchase because they could not pick up the device on their system. I was confused and said “but you sold this device to me” how is it you cannot find it on your system? You have been billing for me for this device for all this time and now you say you can’t find proof on your system that purchased it from you?? So you’ve been merrily happy to take my money even while I could not use the device and it was not even activated. How are you even taking my money for a device that is not activated??? They were totally helpless, all they said was “ma’am you need to contact Customer Care and get us the proof of payment before we can book it in for repairs.” The next day I contacted Customer Care, who was helpless and told me to contact Vodacom Rewards, who was also helpless and told me to Elite Mobile who still was not able to provide me with proof payment…? What exactly is this? I’m being told to go from one point to another, nobody really able to help and shed light, and yet I am the one paying for data every month, data which I cannot access due to a defective device from Vodacom. If I miss one payment Vodacom would be all over me, but they are inadequately equipped to provide proper customer service. At this point I’m just furious and want to cancel the contract BUT they want R6000 for a premature cancellation…What’s next Vodacom?