I had a contract with Vodacom since 2016 and wanted to cancel, the process was terrible and nobody assist, I had called them more than 100 times (almost 4 months) and all agents tried to offer other products and I was bagging them please cancel my contract and I don't need this contract and finally I received the quote and I paid the penalty and I was told you have to send via email to customer care and I was searching on google I have found cancellations@vodacome.ac.za but I didn't receive the confirmation. However, I have tried to call them and they were taking me back and forth. Shame on Vodacom, it is acting so cheap.