Customer service non existant On the 30/06/2023 I have received a message via whatsapp that there will be a price change effective 01/08/2023 with a link to view and manage my fibre package. I then followed the link and decided to upgrade my package to the 250Mbps download and 250Mbps upload unlimited package for R999 per month first 6 months its R699. I then proceeded to call Vodacom on the 04th of July 2023 to request the upgrade and received SR230704-246298 I was informed it will take 3 days. After no change was detected we then called Vodacom again on the 07th of July 2023 where we were in form it will take 14 days. We waited the 14 days and then contacted Vodacom again when we were told it takes 30 days. After 30 days we contacted Vodacom once again where we were given SR230804-337407. This was on the 04th of August 2023. On the 04th of August 2023 I received a call to inform me there was a system error. We were placed on the upgrade but then we were placed back on our previous package. Nobody could tell us why this happened as this was not requested. The lady then informed me that the change will be done within 3 – 5 work days. On the 8th of August 2023 I received a email from Vodacom informing me that the migration is complete and to restart the router at the wall plug. I have proceeded to do so however there is no change in my speed. It is staying between 23 – 27Mbps download and 30-45Mbps upload. No where near 250 download and 250 upload. I have responded to the same email immediately and waited 24hours and proceeded to restart the router at the wall plug again. Still the speed is the same as my old package. We are currently on day 37 since my initial request and yet my speed is not fix. Nobody seems to want to help