I have had an endless battle with vodacom for the past 3 weeks. Upon what was supposed to be a simple upgrade turned into numerous phone calls TO vodacom ( no one ever returns your calls, all full of promise they will) and numerous fights with different people from different departments and still nothing has been resolved. Vodacom did not make any effort to make sure that my requests were met regarding deliveries and therefore ram delivered on the days i requested that i was not at the deliver address. Due to 3 delivery fails, my upgrade was then returned to vodacom and i was told i could not have the same upgrade due to no stock and was advised to choose another phone of which i agreed to, only because i was so tired of fighting with vodacom for a simple upgrade which i might add iv been a customer with vodacom for many many years. When finally on saturday this past weekend i thought we had finally resolved things, ram delivers but wont release due to my ID number being incorrect on their invoice. The ID that vodacom had given ram was incorrect. Once again i spent ALL morning phoning vodacom and again, numerous promises to call me back but nothing!!!! Many customer care agents and many departments later, this issue has still not been resolved! And another week will go by, Ram will make 2 last attempts to deliver of which i cannot do anything about due to VODACOM and my upgrade will be sent BACK to vodacom of which let me guess, no stock and offer me something else. Im ready to cancel!!!! i cannot keep doing this every week, taking time out of my working day to sit half a day trying to get just ONE person to at least give me some information of what is going on. After years of being a vodacom customer, now all of a sudden my ID is changed and incorrect, and I must now rectify it by sending emails and making phone calls to sort out something that is vodacoms fault!!!! What i dont understand is when you call them they do security checks, and one of them is your ID number, i give them my ID number and no one ever says its incorrect and they proceed with assisting me, but yet when i phone to say that ram has the incorrect ID number on their invoice from vodacom, they say that according to their system, my actual id number is not what they have on their system!!!! Please SOMEONE explain this to me!!!! Another thing, being a customer of so many years, howcome now after many upgrades and deliveries made in the past, now all of a sudden my id number is incorrect on their system!!!! All im going to say is, be careful who you take your next contact out with, they good to you in the beginning but vodacom is incompetent, and useless and they dont know what they are doing! they give you a whole long speech when you call them about keeping your data safe etc but yet information with vodacom gets changed and altered and you sit with the hassel of trying to sort it out!!! A simple upgrade which should have taken 3-5 days has taken me now 3 weeks and still not been resolved. To those out there, i would NOT recomment vodacom no matter how good their deals are, they will just screw you over and mess you around!!!!! There is NO effort from vodacom to help or assist or even try to resolve simple issues. The few that do return your calls (few, being 1 person!!!!!!!) still have not resolved my issues or cannot, should i say. i honestly dont know what more i can do, i have been on the phone nearly EVERY day with vodacom, speaking to different agents, managers never phoning me back, going to different departments, emails etc, how do i get anything resolved if no one will help me! I think its time to cancel and actually find a company that will not use and abuse me as a customer and will actually take time out to assist me!