Looking for a reason to NOT take Vodacom decease as your device insurance? I got you! When taking a contract phone at Vodacom,you have an option to pay extra for an insurance by Vodacom decease which needs to be claimed once the owner passes on. I found out about this after my husband's passing when I tried to go & place the contract to an end. I only called to claim on the 4th of October as I was still grieving & busy the previous months. I was to told to give the company a week since they still need to contact their insurance service providers. I have been waiting for feedback ever since,till this present day. This makes me feel a deep sense of unfairness & bad unprofessional service from the company. I took it upon myself to call them again & still,NOTHING but stories. I am highly disappointed & I hope management looks into this matter & do right by me.