Where to even start! One star seems way too generous. I've been with Vodafone for way too long (14 years) in all that time, not a single issue has ever been fixed or any agreed refund received. Customer service is abysmal. On the rare occasions you can get through, you will be passed around with endless time on hold and it's is pointless as no matter what gets agreed, nothing will actually be done to fix your issue and next time you call, there is no record of anything. (apparently their stuff are trained to calm customers down and make them happy in the moment by promising solutions just to give them higher ratings on their stupid follow up questionnaires but not to actually fix anything) Just some of the issues I've been dealing with over the years: wanted to leave but was talked into renewing my contract (over the phone) with the offer of a special package that would let me use my minutes overseas (I travel a lot) came back from my first trip to a £200 phone bill. When I called up, no one knew anything about any deal about using minutes abroad. After endless hours on the phone, I was promised a refund. Never received it. Called back. No record of the conversation or the agreed refund. Argued the whole case again. Again was promised a refund. Never received it. That went on for years until I gave up. 2.) as I had joined so long ago, I had forgotten my password and username to access my account. To reset it you need to remember a second set of password and pin (all given upon signing up and a lost together) its been 6 year trying to get this sorted to no avail. Pretty sure that's in breach of Data protection. 3.) had finished paying off my iPhone but kept getting charged for it for 15 more months (could not change it online myself due to the above issue) getting through on the phone or having hours to deal with it in store wasn't really feasible with work. Didn't want to renew again but unfortunately my phone crashed suddenly and had to get a new one on the spot. So went with them as that was the only quick way. Told the sales person about my issues, she was incredibly helpful (seemingly) was told it would all be sorted and I was assured I would be moved to sim only once this phone was paid off. 4.) paid off my current phone 12 months ago(never received a refund for the last or new log in details for my account) and still getting charged for it. I'm on a plan with 2GB data and minutes and texts included. I'm paying £74 a month for something that should cost £10. With covid stores are closed and getting through on the phone is nearly impossible (and doesn't accomplish anything except waste your time) the virtual assistant Tobi is a useless joke. Finally started the process to file an official complaint so I can take it to the ombudsman. Not even able to do that as I don't have access to the account. To varify my identity, they've asked me to submit all my details as well as two forms of ID (uploading of which does not work with what they have provided) and the pin number I told them I can not remember. On top of all of this, I keep getting about 10 texts a day (at all hours including 1am and 5am) for weeks now to try and get me to install an upgrade I neither want or need. No way to stop the messages. Had to switch my phone to do not disturb just to not have them drive me insane. For the love of god and your sanity, do not go near them!!!!