PLEASE BE AWARE - THIS IS A FRAUDULENT COMPANY WITH UNETHICAL BUSINESS PRACTICES adopting fraudulent practices as part of their scam business. They purposefully take advantage of the weak, the poor, the misinformed in society. I myself am a 30-year old female working professional with a post-graduate degree and even I fell for their scam. We all live busy lives and some of us are not as technical and they know it and take advantage of it by being purposefully misleading so they can charge you more and trick you into doing things (or not doing) which directly puts their customers at their disadvantage. I.e. the opposite of customer service. I was on a pay monthly broadband contract and I moved away from my flat on 2nd November 2023, I knew that I was going to move away a month prior so I wanted to set everything straight and reached out to them (both via chat and phone call) so they could already end my contract on the 2nd. Instead, I received the information that they cannot cancel it so far in advance but since I am on pay monthly contract I can cancel it anytime (even on the 1st or 2nd of November for it to end immediately). I was happy with this information as it means I could reach out to them last minute to have my plan cancelled (even on my move out date). However, thinking about it, it just soundedn "to good to be true" so I made sure that I reached out to them again (via phone and chat) and I had them explicitly repeat this very sentence to me. I felt reassured and came back not on the same day but one week before I was going to move out (around 26th October 2023) and lo and behold, of course what they were telling me was a blatant lie and the earliest I could have my services ended was a month from now (so 26nd November instead of the 2nd). So here I am, having to pay for another extra month. I got very angry and have requested from their chat transcripts so I can prove to them that they were straight up lying to me just so I would pay more than I actually have to knowing full well my situation. I have yet to receive my chat and telephone transcripts (it says this can take 6 months) and even if I receive them I have to go physically to a Vodafone store and have it reviewed then and there. Who has time for this? No one. If we are taking about thousands or tens of thousands of pounds of course I would do everything and waste more time and hours on this case. But since it is less than 100 pounds, I am thinking to let it go just because it is not worth my time and I am sure there are many people like me in this exact situation. They know they have been scammed but since it is not a fortune, they decide to let it go (I have a full-time job so I just don't have the time to pursue it more) and this is EXACTLY how vodafone gets away time and time again with their SCAM taking advantage of single women !!!