Number of issues with this company. I’ve been with them for 15 years and loyalty sadly doesn’t mean anything. -they cut off my phone off whilst I was having a miscarriage and couldn’t phone anyone, husband or ambulance. We didn’t ask for a cut off to be put on. - moved house, got date sorted for them to install as my husband works from home. They couldn’t get to us for 6 weeks after we moved in, finally got a date- didn’t turn up with no contact prior to not turning up and couldn’t get another appointment for weeks. No notification. Internet connection is poor and expensive for what it is. Costumer service is shocking! Currently sat on the phone to them now trying to sort out our internet as they’ve turned it off!!! They’ve said they can’t turn is back on as they’ve cancelled the policy after my husband asked them not to a few weeks ago and has proof of the phone call. They don’t have any note of this on their end. Never written a bad review before, but would never want anyone else to have to deal with this poor company!!!