Terrible company! I had a mobile broadband dongle for my laptop that I was not using anymore, I called to cancel the contract and was told by customer services that it had been cancelled. Then, about 6 months later I got a debt recovery letter through the post for £158 as they had not cancelled the policy. I tried to complain but they refused to cancel the debt. I paid the £158 and asked for the contract to be cancelled. A month later I get another £40 bill and find the account is still active. This is now my 3rd attempt at getting the account cancelled and no one is customer service has a clue what is going on. This company will continue you charging you for months after you have asked to cancel a policy and when you call customer service you will speak to an Indian person with broken English who doesn't have one clue what is happening. They will pass you to about 5 different departments all to speak to Indian people who have no clue what is happening or how to solve the problem. If you ask to speak to a manger you will be refused and told no mangers are there. I am now making a 3rd attempt to get this policy cancelled and fully expect I'll get more bills for months to come, despite been over the contract period. They essentially just keep charging you full price for months after ending a contract. Its cost me £200 so far and its still active.