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Dominic Gilbert
MIS SOLD AIR TIME CONTRACT. I was having difficulty using my phone abroad and called for help. While on the phone the advisor said he could make my air time contract cheaper. I was reluctant to do this as I only had 3 months to go on the current one and wanted to change provider. He assured me that I can cancel any time with no charge. I twice questioned this and was told yes I can cancel any time no cost. On phoning to get a PAC code I was told it will cost me £245 to leave. I asked if they could check the call to see that I was told no charge. Yes they record calls. No they don't have mine. Yes I still have to pay to leave. No they won't budge. I have had 5 contracts with Vodafone for about 15 years. So next step for me is a complaint to Offcom and to trading standards
4 months ago
Read Vodafone Customer-service Reviews
Vodafone Customer-service has a 1.3 average rating from 200 reviews