I am extremely frustrated with Vodafone UK’s customer service and billing practices. I’ve been trying to cancel my broadband service since August 2024, but despite multiple calls, follow-ups, and promises that my account would be disconnected, I’m still being charged £114 a month for a service I’m not using. I initially requested the disconnection in August 2024, followed up in October 2024, December 2024, and again in January 2025. Each time, I was assured that everything had been taken care of, but I continued to be charged. I’ve spoken to numerous agents, including someone from the ILS disconnection team and the retentions and escalation teams, yet the issue remains unresolved. It’s beyond frustrating to be promised resolutions that never come and to keep receiving bills for a service I don’t have. I’ve now raised a formal complaint and will be taking it to Ofcom if it’s not sorted out soon. I would strongly advise anyone considering Vodafone’s broadband service to be wary, as their customer service and billing systems seem completely unreliable. Very disappointing and unprofessional experience.