Vodafone is a nightmare to deal with! DO NOT USE THIS COMPANY! Unorganised, incompetent, lack of empathy those are the only words to describe this company. I was eligible for an upgrade, called vodafone was talked into getting the iphone 11. Called up 5 mins later to cancel, this took 5 days to get sorted! 17 calls later and 6 promises to be called back I was finally able to order the iphone 11 pro. Was told on the phone that with a nearly new phone the only thing that would be missing was the headphones due to hygienic reasons, which I agreed to. Phone came with a nasty hair on it (hoping that it was a hair from someone's head) fingerprints everywhere, no original box and not protected in the box. I could hear the phone moving around even before opening the box. Not even a charger delivered with the phone! Called up to try and return the phone was told that I have to take time off work (shop closes before I finish work) to go to the vodafone shop where I could then return the phone. Asked for a new phone was quoted 30 pounds more than last night!!! I am so done with vodafone. Honestly the worst company I have ever dealt with and customer service should be renamed to stress service!