I have been with Vodafone since 1999. In total paid for the service as a business or out of my own pocked roughly around 12.000 EUR over those years and the service has never been worse that it is now. It took me 1 year (12 months!) to switch from corporate account to pay as you go (no debt, no contract outstanding, still it took 12 months). In April I was finally with my Pay as you go plan and they managed to screw the set up so badly that I am now stuck with a corporate account when online with a Vodafone debt of 40 EUR (yes, Vodafone owes me) and no ability to change anything online, not even topup my phone. Brilliant! I believe Vodafone have lost the plot and it really starts with the management. Gents, if you run a public (or any) company, people would expect improved service, not the sloppy one with a support team in Egypt that cannot fix a simple problem since April (4 months now). The latest I heard from the support team is that this issue affects a lot of customers (as if it makes me feel better) and no timeline of when this could be fixed. I am not blaming the support team. Had the management made enough effort and really looked after the customers Vodafone would have been in a much better shape. It takes years of poor management and neglect to drive the business from an ok CSP to where it is today. Update: Above experience is now 16 months old (!) I still the same issue. I keep receiving SMS from Vodafone every month saying that the company owes me money. I am afraid to contact customer service representatives now as they could simply lock me out by screwing up the account completely. "Happy" to keep receiving these messages as long as I can at least send and receive calls with my phone...