Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,003 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Vodafone 1 star review on 27th December 2022

Kevin-Anthony O'Neill

Vodafone 1 star review on 21st October 2022

Vadym Shcherbakov

Anonymous

Anonymous // 01/01/2019

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“Very unreliable and simply a pure scam. I wish I had seen reviews before committing my hard earned money. I was used and blocked out from withdrawals after depositing a very huge amount of money over half a million dollars and when I complained they demanded more money before I could unfreeze my account and withdraw, I realized they're fake investment fellows. I had heard of TheresachinRecovery INC from my co-worker who had similar issues cause we were both victims at the same time, so i took it to them and they followed up on my behalf. I couldn't believe it when I got notification of my $515k refunded successfully after several intense investigations by TheresachinRecovery INC, they're my helpers and I won't be selfish with their info. Here is their info email them : t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4 to get authentic help.”

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Posted 4 days ago

“I was scammed over €492,780 by someone I met online on a fake investment project. I started searching for help legally to recover my money and I came across a lot of Testimonies about Madam Lisa Elizabeth Recovery Expects. I contacted them providing the necessary information's and it took the experts about a few hours to locate and help recover my stolen funds. I am so relieved and the best part was, these group of scammers was located and arrested by local authorities in his region. I hope this help as many out there who are victims and have lost so much to these fake online investment scammers. I strongly recommend their professional services for assistance with swift and efficient recovery. They can be reached through the link below. Email: ( lisaellzabet 662 @ gm ail . com ) WhatsApp::: +1 310 658 0921”

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Posted 5 days ago

“The worst provider ever! -- avoid this scam company !! I got a phone on contract for £45 for 24 months.. After 6 months they decided to push to £56 months! -- like a joke!! - so I had to pay this amount for the whole 24 months! .. and then when the contract ended, they decided to charge me extra for a month even though the contract ended.. They give you BS like its advanced payment etc and they will refund you .. now I am wasting my time in getting my refund from them !--- SCAMMMM SCAAMMM SCAMMMM !! just AVOID this company. Go with O2 or EE, even if you have to pay more!”

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Posted 1 week ago

“Audio and online reception terrible for several months. New sim fitted, complete reset, no improvement. Frequently drops calls, has to be re-booted at least once per day.”

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Posted 2 months ago

“I have never in my life before dealt with a company that has such poor ethics and is so incompetent at providing a service. I have escalated my complaint up the chain and was offered a settlement so far away from setting things right that it really feels like I am being made a mockery of. Every step of the way an issue was delayed and then fixed only for Vodafone to cause a new one and then not take responsibility for causing it. By this point I have spoke to a lot of customer support staff and they clearly have no intention of resolving all issues and want rid of the customer as soon as possible. If you are thinking of going with Vodafone, remember that they make it extremely difficult and time consuming to get anything done and will keep you held in the contract for as long as they possibly can without holding up their end. It is criminal what they have been getting away with and it is no suprise that there is a massive current class action lawsuit. I will be taking my complaint further through any means if my experience has not been set right very soon. I am utterly done having to waste my time doing Vodafone's job for them.”

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Posted 4 months ago

“Rubbish company, doesn't look like they wanna keep their customers.”

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Posted 4 months ago

“The reliability of my broadband was terrible and caused real problems when I was using MS Teams for work. I've now come to the end of the contract, thankfully, but they're "fining" me as I didn't give them one months' notice. I will never use them again.”

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Posted 9 months ago

“I could not renew my password as there is a bug with their password reset system. Rather than actually help me identify how to access my account or attempt to fix the bug in the system, I was told that I am required to 'cleanse' my ID within the account, i.e. create a new account (!???!!!). Cleansing IDs has no negative connotations... or wait..? I spent an hour talking to someone on the online chat trying to get some basic help, but it was a series of gaslighting and obfuscation. I already knew this company is not good, but now I am convinced it is quite bad. Needs better solutions and better managers and much better actual maintenance.”

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Posted 9 months ago

“it sucks, assistent doesn’t work, and internet is unstable”

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Posted 9 months ago

“Crappie service and thieves”

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Posted 9 months ago

“Boas tardes, Irei proceder a uma reclamação pois parece-me incorreto e não admissível que continuem a colocar valores adicionais dado o vosso erro, conforme nosso contacto telefónico e contrato iniciado em 20/11/2023 às 11:48, conforme vosso email. Documento numero FT 101/068971864 As faturas anteriores não foram corrigidas, e estavam incorretos os valores face ao contrato, portanto é incorreto estarem a cobrar taxa de atraso quando o erro é da vossa parte em corrigir a fatura e enviar o valor contratualizado com o cliente, no nosso caso 31,50€ + box adicionar 0 euros/mes. Ligamos para vocês, tendo um custo 7€, a dia 30/01, e nada ficou resolvido. Já informamos que não temos nenhuma box adicionar cf. conversa telefónica gravada e erro inicial continuam a cobrar uma box adicional. Só temos 1 box, não temos nenhuma box adicional a única que temos, e continuam-nos a cobrar uma box adicional, apesar de confirmarem por telefone que tinha já acertado e que a box não teria custo. Continuam a cobrar valor adicional da box, que leva a atrasos do pagamentos pois nunca até agora enviaram valores corretos desde do início do contrato do email de 20/11/2023, em nenhuma das faturas, e cobraram comissões sobre atraso de pagamentos, quando na origem estão sempre faturas com valores errados e diferentes dos contratados no contrato quando nos contactaram. Agradeço o contacto célere e resolução desta situação. Caso não resolvam a situação, nomeadamente: - corrigir faturas - eliminação de comissão de atraso (causado por não apresentarem faturas com valores corretos) - eliminação da box adicional (que não temos e é cobrada) - devolução do custo da chamada, por erro da vossa responsabilidade, que nos obriga despender tempo e para além dinheiro, para correção do vosso erro inicial. Iremos proceder a exposição desta situação de prestação informações inicialmente com a oferta incorreta, ou se a oferta gravada telefonicamente está correta, à cobrança cumulativa e indevida de montantes pela Vodafone, o que nos juntos preocupa como clientes e enquanto exemplo. Agradecemos a resolução do problema célere, pois estamos bastante insatisfeito com a qualidade do serviço no início da vigência deste novo contrato, e sendo que iremos recorrer a todos os meios físicos e digitais, bem como junto das entidades responsáveis, caso continuemos a viver estas situações stressantes, de não correção após confirmação telefónica que o iriam fazer. Agradecemos contacto telefónico e resolução desta situação com celeridade que se arrasta desde 20/11/2023. Att,”

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Posted 9 months ago

“For the last year, the service has been awful. The network is weak, the calls cut off and the internet leaves much to be desired. On top of that, they have some morons working in Finance department who fail collect DD's. However, they do not fail to add late payment fee £5! I imagine they do it to thousands of people.... So I asked customer service, why are you charging me, if Vodafone is the one failed to collect the DD, they said I didn't have the DD. I said- well, I have a letter, an email and text message from Vodafone confirming of the set up DD. Basically, I paid. Like many more people, because they "cannot" remove the charge. I have set up calendar alert, to cancel the contract. Unfortunately, I still have another 6 months with them.... But they will never see me again. Service is bad, customer service is worse, and to think I thought of signing up for their broadband.... Dear people! DO NOT sign up with Vodafone! You will regret it. They are just like talk talk now.”

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Posted 9 months ago

“Vodafone have been cutting internet access and/or slowing speeds for users on lower priced plans to try and force them to get higher priced plans. This has happened to me for the past 5mths. I often have no internet connection on both Wifi and phone despite being in a 4/5G area. My new 5G phone shows the network mode is only 2/3G. When I can get online, the speeds are very slow. I also often cant make calls or receive txts on my phone. Vodafone's solution to the problem? Pay heaps more money for a higher plan and then I'll have access to the internet and be able to make phone calls too! I know several other people having the same problem with Vodafone.”

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Posted 9 months ago

“Do not go with them, they won't do the right thing by you regardless of being with them for 10+ years. If you have any problems they will waste your time transferring you from department to department. Absolute trash service.”

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Posted 9 months ago

“No customer service on PAYG PLUS On this plan you are not allowed to speak to customer service or get technical assistance The Complaints department are useless. They don't understand basic information Not UK Based”

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Posted 10 months ago

“I ended the contract 2 weeks prior the official contract ending time. For those 2 weeks they are charging way more the amount that was supposed to be as penalty for ending the contract earlier and they refused to send the contract where it says the actual fee. They never contacted me about the last bill and instead had a lawyer contact me 5 months later trying to charge me also lawyer expenses that they put in the first place instead of even attempting to contact me first. I have filed an official complaint and will never be choosing their services for anything. They're completely robbing us, with horrible and rude service, which is the reason I ended the contract in the first place.”

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Posted 10 months ago

“Vodafone were delayed installing our broadband, they gave us a "complimentary" mobile data dongle. It turns out that in a call and small print it was snuck in that we needed to cancel after one month or be charged. Turns out they have been chsrging us for 1 year. We never used the dongle once even once in the end. One customer service rep told us that we would get a full refund, since then they have changed their mind and are insistent only 3 months will be offered. They have been very and at not returning calls or emails also. The reason we went with vodafone business broadband was not for price but their reputation for good customer service. We have 2 building using broadband and mobile phone contracts too, all of which we will be looking elsewhere now.”

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Posted 10 months ago

“Awful service. Don’t bother paying for a plan you only get to make calls. The promised unlimited texting unlimited data is a lie. The problem you can’t even call customer service. Never again Vodafone Australia. Horrible you can’t communicate with them”

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Posted 10 months ago

“AVOID THESE IDIOTS”

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Posted 10 months ago

“ROBBERY Had a great conversation with Harry, he really did try his best, however when I asked for a PAC code given when I thought I was on a 12 month contract I was told it was two years and not 12 months. Asked for a copy of the contract to be sent as my rights under GDPR, was told cant be sent our system wont allow it. Really! I was on the phone for over an hour. After being told i couldn't keep the contract running. This is daylight robbery. All I wanted was to run out the contact and have a different number. Told under no circumstances, no! Having been loyal to Vodafone for over 20 years it wasn't a great experience. I am now on line having to request all the information you hold on me and my Previous company. That will take some time and effort on your behalf. I have unlimited data on this contact. I will now attempt to use it to the MAX. This is really not how I wanted this relationship to end. Carl Baldwin”

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Posted 11 months ago

Vodafone is rated 1.2 based on 2,003 reviews