Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,010 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,010 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 18th March 2025

Oksana Japal

Vodafone 1 star review on 17th March 2025

Benito

Vodafone 1 star review on 13th March 2025

Iyake

"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Without even seeing other bad reviews I tried to have a broadband with them. Placed order on 15th February, received all confirmations and temporary log in creditentials... Installation date comes close - 29th March (why this long???) and my router isn't arriving... It turns out, my order wasn't succesfull - Why wasn't I made aware of this. Have been without boradband for 6 week at the new adress!”

Helpful Report

Posted 1 year ago

“With an overall customers satisfaction score of just 77%, at 45% customer satisfaction rating (compared to 85% for the top vendor) Ofcom has ranked Vodafone as the worst broadband provider in 2023. (See the USAVE website for the full report) My experience concurs - I've been a mobile customer for over 10 years, and broadband customer for over 4 years , had 3 rubbish routers and intermittant internet connection dropouts and slowdowns throughout. The straw that broke the camels back is the pending 14.4% price increase and completely broken broadband upgrade offers. The upgrade promised in the email sent to me when I started the upgrade process from their website for ProII Full Fibre 100 for £28/m with UltraHub wasn't actually available so I couldn't actually take out the deal they offered! It would have been available for £43/m without the Ultrahub and thus wouldn't actually support the required features. The routers have extremely unreliable wifi s/w issues requiring frequent restarts of the wifi to get Sonos systems and my LG TV connecting robustly, and the wired connections are also unreliable. Customer support is 0/10. Vodafone provide a completely usless "AI assistance" TOBi which just doesn't work. The entire support system was down on 3 occasions which I tried to use it this week, and Vodafone's own staff also had problems due to its unreliabilities. The support phone staff couldn't sort this issue so escalated it to another department which refered me back to the original support staff who couldn't resolve the issue! I asked for the complaints department but after 10 minutes they couldn't transfer me so I thanked them and explained I'd email instead. They then called me back again trying to reverse transfer me back to the original team so clearly they hadn't understood a thing. I gathered evidence of the email offer and upgrade website issues as PDFs and during the tedious support calls I found 3 email addresses for support/compliants via google (Vodafone don't actually publish any ....) Emailing them resulted in no response from two of the address, the 3rd got a response which led to 1.5 hours of calls only to discover Vodafone can't comprehend what offers are actually available, offered me Pro II Full Fibre 1 rather than the promised Pro II Full Fibre 100, and despite this the website T&Cs still specified the wrong router which wouldn't support the Pro II features of 4G backup and WiFi6. so the descriptions are wrong and contradictory in terms of pricing and the equipment supplied. One support person (Sanda) was very helpful and offered to try to provide resolve things to an upgrade which is actually available and fulfills what they offer email specified, but before they returned from holiday a "muppet" (Emma) took over the compliant, and didn't read the information I'd provided or understand what had been discussed and closed my upgrade process/complaint saying I'd refused their offer which is blatantly untrue. Now they won't reopen it, and anway I'm so fed up and disgusted with the "service" provided I've decided to take my business elsewhere. The £3 discount for having a mobile contract and broadband contract is also useless - I can get a SIM card with 2x the data allowance for 1/2 (or even 1/3) of the price with the other major suppliers which also offer better coverage. I'd strongly recommend avoiding Vodafone - other suppliers have coherent offers which can actually be taken out, offer higher DL/UL rates and equipment which actually works reliably, and they also have customer support which actually works.”

Helpful Report

Posted 1 year ago

“Disgusting customer service, awful services and the most useless broadband.. They only know how to say sorry and apologies and they have no idea how to resolve an issue... STAY AWAY! Totally disappointed!”

Helpful Report

Posted 2 years ago

“Absolute disgrace - 1hr 25 mins on the phone to them, they didn’t even solve my problem.”

Helpful Report

Posted 2 years ago

“The worst ever”

Helpful Report

Posted 2 years ago

“Worst provider. My voicemail didn't work at all after I did all the setting correctly on my new phone. The shop staff on Chiswick High Rd was not at all helpful saying it was the phone's problem and not Vodafone network problem, but she was completely wrong. When I rang the Vodafone customer service, I couldn't talk to staff. Only chat was available and chat kept disconnected so I had to start all over again and explain everything all over again. They asked me to do the same thing again and again which I had already tried before contacting them. It was such a waste of time. Eventually the technical team fixed it but it took ages. I had another problem in the past with Vodafone. When I was in France I couldn't reveive phonecalls. So I talked to the shop staff back in the UK. They said it was because the bar was set. I asked to lift the bar and they said they did. But I had the same problem when I was back in France again. I still couldn't reveive calls. It took ages to sort out by chat. They said the problem was sorted so I should re-start the phone but it didn't work so I had to go back to chat many times and explain the same things to different staff over and over again. I wouldn't recommend this provider at all. I will switch to another provider myself.”

Helpful Report

Posted 2 years ago

“Literally the worst service ever. 5 hours on the phone and 4 hours on online chat trying to sort a broadband order that was placed on 14th Feb and due to activate on 1st March but failed due to their system not placing the order (despite me as the customer receiving an order confirmation). Constant assurances by customer services that activation will be expedited are all lies, tried to arrange equipment to be sent ahead of time to use the 4g backup and this failed to be actioned as well. It’s actually hard to put into words how appealing this service is.”

Helpful Report

Posted 2 years ago

“Shift manager Sunil will tell you to get caravan so you can keep chasing the Vodafone signal and in the end he will just disconnect the chat 🤣🤣”

Helpful Report

Posted 2 years ago

“They don't know when they have scammers on there. Platform They are a Zombie company as there outgoing COE called them, and I agree, dreadful experience ihave had with them they keep losing customers not good adverts to. attract customers,how the mighty do fall on there swords!!!”

Helpful Report

Posted 2 years ago

“Everything a very,bad experience I have had with them, they switched of my phone and stil took my monthly payments when I had no airtime, they let a scammer who stole the money which Vodafone should of had then blamed,me for defrauding Vodafone out off pounds and pounds,All lies I have left them now and the police are involved now,”

Helpful Report

Posted 2 years ago

“Vodaphone is the most dishonest company I have dealt with. They guy from the get go LIED ! We sent every thing back a month later and they still charging me ! They send you to all these different phone numbers and they send ya back to the first number. NEVER go to these rip off clowns as it a circus act ! I felt like they where very racist towards me also as my first language is English ! If you go to THIS PLACE your a fool. Read there reviews every where. Only 1 star ! This place needs to shut down !!! SRSLY !!!”

Helpful Report

Posted 2 years ago

“Worse customer service ever. Not ready to take accountability for their own mistakes. Provided with wrong information from number of employees on several occasions. Compliant didn't get resolved properly. I left with no choice. They do not value people's time and money. Total time waters.”

Helpful Report

Posted 2 years ago

“No mobile internet from vodafone for a week in ha1 1ux and they don't do anything to solve it except charging me for nothing!!!”

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Posted 2 years ago

“Vodafone sold me a phone that was out of stock. I called to ask how long it would take to send me phone. They told me 2 weeks. I canceled order and had my old phone repaired. 2 days later they sent me phone and then when I try to return it they make it so difficult and waste my whole day and treat me very unfairly at Westfield knox store. Very disappointed”

Helpful Report

Posted 2 years ago

“Not having read any reviews about this company I decided to give it a go for a small sim only contract. If I only read these reviews!!! Vodafone have messed up my number porting leaving me without reception for a week. Then when I cancelled the contract on 10th day, they sent me a £700 bill for terminating the contract!!! This is what you call a fraud in white gloves. I have probably lost 2 weeks of my life trying to deal with them. Case has now gone into litigation. The amount of stress and humiliation this network has caused me, nothing is going to repay me for that… And any phony statement of how much they are sorry about my experience? They have been saying that for the past months while being indifferent to their illegal practices, extortion, and so on”

Helpful Report

Posted 2 years ago

“The worst company ever, after using this network from past 7 years, these people does not want the customer to hold on to them, just the matter of recharge as they do not provide even chargeable sms inspite of having balance in the account. I regret to use the Vodafone being VI. Very pathetic and worst srcice ever you I spoke to manager Ramesh from Domlur office located in Bangalore, there is no difference in manager and agent both are giving same info, there is no help to customer at all. Anyways porting to other network. Did not expect such rude response, I guess the VI do not want subscribers anymore.”

Helpful Report

Posted 2 years ago

“THE WORST - AVOID AVOI AVOID!! Vodafone have always been the worst phone provider, if you are reading this before taking a contract well done for doing your research. If you are already a customer….Why!? Vodafone will lure you in with tempting offers and totally bleed your bank dry. A big fat cat company with no customer service and zero morals.”

Helpful Report

Posted 2 years ago

“Very bad customer service they lied all time. I got faulty phone from them. Now they not replacing the phone”

Helpful Report

Posted 2 years ago

“Very poor service,customer service store incompetent,phone customer service incompetent as well They don’t know to do their job,now I pay a full amount from faulty of store service Someone is telling you something and another one is told you something…poor service”

Helpful Report

Posted 2 years ago

“Absolutely terrible can’t login or activate any account just doesn’t work rlly need find a better way to organise your website and helplines trying to to just activate the account is like working your way through a minefield of questions pointless wouldn’t put urself through the hassle even after I contacted them has an error and won’t let me login”

Helpful Report

Posted 2 years ago

Vodafone is rated 1.2 based on 2,010 reviews