Vodafone Reviews

1.2 Rating 2,000 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,000 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Why does tobi never answer. It just says he is thinking

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Asked by Nick Baker (3 years ago)

kisi knowledgeable Bande ko baithaiye customer care . even jisko hamari queries ka answer Pata ho. network issue Puch rahe he phone hamare pas chalu he ph switched off bata Raha he .bill bharna hua he n outgoing n incoming use Kar pa rahe he. uske bad customer care pe aapki date of birth bataiye, plan bataiye, aapke ph se call kijiye. aise answers mil rahe he. jab Mera outgoing Kam NAHI Kar Raha to me Apne ph se Kaise call karu plz unko sikha dijiye Jo customer care pe aise answers de rahe he.

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Asked by Anju Bulani (3 years ago)

vodaphone keep putting up my bill when i can only afford 40 a month any more ott thanks?

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Asked by William Adlam (4 years ago)

Does anyone know if Go Watch It is part of Vodafone? Suddenly started paying via Vodafone for it in May 2018 never used it

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Asked by Tanya Franks (5 years ago)

i don't advise you use vodaphone uk for mobiles

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Answered by William Adlam (4 years ago)

Despite receiving scathing Reviews on several web sites why do Vodafone not improve their service when so much evidence is staring them in the face?!!

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Asked by Yvonne Green (5 years ago)

Because,as long as they can bleed you dry and you keep on paying,they don't give a shit about their customers. They have no conscience as a company and I even had several calls terminated when it was realised they were going to be complaints!

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Answered by Sylvia Mallion (5 years ago)

vodaphone don'y improve their mobiles services

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Answered by William Adlam (4 years ago)

Myra Mooney. To add to my previous comment. I live in the West of Ireland.

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Asked by Myra Mooney (5 years ago)

vodaphone is one of biggest rip off mobile companies in the uk

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Answered by William Adlam (4 years ago)

Since storm Callum my landline is out of order. Two weeks later despite many calls to Vodafone I still don't have service. NOW, I find I can no longer speak to anyone in Fodafone. Where do I go from here. Should I contact Joe Duffy, the radio presenter who, on air, fights the cause of many . Will public embarrassment force Vodafone into action ?

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Asked by Myra Mooney. (5 years ago)

Go for it please. Trying to contact them won't work as,yrs of regular writing and calling the so called customer service lines brought me nothing. They don't listen to anything a customer says and seemingly don't care,so yes, make it public if you can,name and shame. That's what I'm attempting to do via this website and all other independent review sites.

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Answered by Sylvia Mallion (5 years ago)

Is a month waiting for an I phone to be unlocked normal for a carrier such as vodafone My phone has no service at all 10 emails and land line phone calls later

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Asked by anneproudlock (5 years ago)

Seems Vodafone is oblivious to customer's problems. Try going on local radio. I believe it sometimes works

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Answered by Myra Mooney (5 years ago)

I've had phones unlocked within hours so yes I would say that's really poor service. Bet they're still going to charge you though!

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Answered by Sylvia Mallion (5 years ago)

that's vodaphone for ya rip off ee no better

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Answered by William Adlam (4 years ago)

How do I go about complaining about the way Vodafone has treated me

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Asked by Rachel (5 years ago)

feed back live chat thanks

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Answered by William Adlam (4 years ago)

how comes, when you pay insurance for your handset & it has to go in for repair, How comes you have to pay for your handset to repaird if your insured ????

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Asked by katrina (5 years ago)

Can I put my old vodafone SIM card into my new phone

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Asked by Carol Baird (5 years ago)

go to vodaphone shop somewhere else

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Answered by William Adlam (4 years ago)

My number which was in corporate account was transfered to a different organisation where i am not a employee -Henkel India - which gave instuctions to Vodafone to discontinue the services .After a great follow-up the connection was restored . Bills are paid regularly from my personal account but .Its been five years the admin department is following up.Your local represenative for my organisation is Mr Puneet Wasan who is not responding on this issue and I cannot link my Aadhar Card to the mobile number. On what basis my number was transfered to a different organisation wherein I don't even work.

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Asked by Vaishali (6 years ago)

I would like to participate in a vodafone customer satisfaction survey. My mobile number is... 07900444773

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Asked by Mark watson (6 years ago)

all vodaphone want to do rip you off on your pay monthly contracts mobile phones thanks

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Answered by William Adlam (4 years ago)

Rather than calling customer services and trying to navigate endless menus before being put on hold for 15 minutes - phone the complaints line on 03333041259. They are equally useless but at least you get through quicker!!!!

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Asked by Jon (6 years ago)

Thanks wish I'd seen this before I spent 1.5 hours on phone....

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Answered by Anne BOWES (5 years ago)

hello when i want to pay all i get is a answer machine instead of human being it takes sometimes 15 to 40 minutes get through to vodaphone uk yes it does thanks mates

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Answered by William Adlam (4 years ago)

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Asked by Jon (6 years ago)

complain to vodaphone thanks feed back or forum

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Answered by William Adlam (4 years ago)

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Asked by Jon (6 years ago)

try less busy times of the day

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Answered by William Adlam (4 years ago)

Why does the Vodafone Customer Services line say "calls may be recorded for training and quality purposes" when clearly not one of them has received a minute's training and quality is a totally alien concept?

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Asked by Jon (6 years ago)

I agree entirely

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Answered by Anne BOWES (5 years ago)

your not wrong bad company in the uk

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Answered by William Adlam (4 years ago)

As a Vodafone monthly payer Why have you charged me £70 for ringing your customer services off my Vodafone mobile, I’ve got a bill for £160, plus cos my data ran out, which I don’t know why cos most of the time I use broadband WiFi, I’ve had to add £16 to my already £50 odd a month bill

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Asked by Carl Challinor (6 years ago)

Why are you the worst reviewed company in Britain. Is it because you work so hard at it!