Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,010 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,010 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 18th March 2025

Oksana Japal

Vodafone 1 star review on 17th March 2025

Benito

Vodafone 1 star review on 13th March 2025

Iyake

"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vodafone were delayed installing our broadband, they gave us a "complimentary" mobile data dongle. It turns out that in a call and small print it was snuck in that we needed to cancel after one month or be charged. Turns out they have been chsrging us for 1 year. We never used the dongle once even once in the end. One customer service rep told us that we would get a full refund, since then they have changed their mind and are insistent only 3 months will be offered. They have been very and at not returning calls or emails also. The reason we went with vodafone business broadband was not for price but their reputation for good customer service. We have 2 building using broadband and mobile phone contracts too, all of which we will be looking elsewhere now.”

Helpful Report

Posted 1 year ago

“Awful service. Don’t bother paying for a plan you only get to make calls. The promised unlimited texting unlimited data is a lie. The problem you can’t even call customer service. Never again Vodafone Australia. Horrible you can’t communicate with them”

Helpful Report

Posted 1 year ago

“AVOID THESE IDIOTS”

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Posted 1 year ago

“ROBBERY Had a great conversation with Harry, he really did try his best, however when I asked for a PAC code given when I thought I was on a 12 month contract I was told it was two years and not 12 months. Asked for a copy of the contract to be sent as my rights under GDPR, was told cant be sent our system wont allow it. Really! I was on the phone for over an hour. After being told i couldn't keep the contract running. This is daylight robbery. All I wanted was to run out the contact and have a different number. Told under no circumstances, no! Having been loyal to Vodafone for over 20 years it wasn't a great experience. I am now on line having to request all the information you hold on me and my Previous company. That will take some time and effort on your behalf. I have unlimited data on this contact. I will now attempt to use it to the MAX. This is really not how I wanted this relationship to end. Carl Baldwin”

Helpful Report

Posted 1 year ago

“I can waste more time describing the lots of issues. So tired of Andreea and Toby.”

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Posted 1 year ago

“I don't like being regularly contacted about marketed products.”

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Posted 1 year ago

“Very bad company,disaster management, never never use Vodafone again!”

Helpful Report

Posted 1 year ago

“AWFUL. I spent 1 hour organising 2x business contracts and handsets and was told to collect the phones from the store on Monday. I requested home delivery but was told this could not be arranged. On arriving at the store there were no phones to collect and after sharing my dissatisfaction was informed I needed to call customer service to cancel. I drove 45 mins to collect the phones from the store and was told I should've received a text confirming the phones had arrived (not communicated during the ordering process). I called and spoke to a representative asking for the phones to be delivered to my home and was told this cannot be arranged now (but could have when I arranged the contract/handsets!!!). I was informed that the contract and handsets would be cancelled after 3 days. Today I had emails welcoming me to Vodafone and when I called again I was told I need to call the local store to cancel. The representative continued to talk over me throughout the call and after my requests to speak to management four times finally informed me that the manager was unavailable. I was informed the manager would call me back in 24-48 hours. When I asked for a call reference I had to wait a further 5 minutes for the representative to write up the complaint leaving me to believe the complaint would not be lodged. Awful start which leaves no confidence with the company whatsoever and we will not spend $1 with a company that offers such poor customer service.”

Helpful Report

Posted 1 year ago

“One star but l wouldn't give any. I am a pensioner had heart attack recently l have been a carer for my disabled wife l recently checked our bank statement in October 23 to see where our pension money was disappearing only to discover dogs droppings has been taken money for two phone Sims since January 23 . Under UK law firms are required to provide customers with a invoice each time they take money for services, yes l had monthly invoice for excisting SIM but not for old SIM because if they sent invoice email l would have been alerted to Thier stealing money from our pension. I tried to get our pension money back but all you get is put to a group of fob off merchants,l pointed out the law regarding invoiceing me but they just send fob off emails now they have the cheek to send me invoices from January to October that they failed to send so as not to draw attention to Thier stealing our pension money this was yesterday 17th November after me discovering pension theft in October and then putting stop to it they stole nearly £200- from our pension money they are SLY DECIEPTFUL PEOPLE AND SHOULD NOT BE TRUSTED.”

Helpful Report

Posted 1 year ago

“I received a fraudulent phone call on 28/06/23 from an individual claiming to represent Vodafone. This person informed me that, as a loyal customer of 14 years, I was eligible to receive a new iPhone Pro Max as a gift. What trapped me was that this caller possessed all of my personal information, including my address and date of birth. Subsequently, she proceeded to place an order for the device using my phone number. However, upon receiving the delivery address txt message , which did not match mine, I immediately realized that this was a scam. Without delay, I contacted Vodafone and informed them of the situation. They promptly took action and successfully intercepted the delivery, ensuring that the iPhone Pro Max did not fall into the wrong hands. Despite this resolution, Vodafone has continued to charge me for the device and is now requesting that I complete a fraud form. I am deeply frustrated by Vodafone's unprofessional conduct throughout this ordeal, and their persistent attempts to hold me accountable for an incident that was clearly beyond my control.”

Helpful Report

Posted 1 year ago

“On 25/10/23, I placed an order for an iPhone 15 Pro through Vodafone's online platform. Unfortunately, I have yet to receive the ordered device, despite multiple delivery attempts. My experience has been marked by a series of problems.Mistake was done from Vodafone Customer Service as they told DPD that was an exchange from previous delivery that never happen. The first failed delivery attempt occurred on 26/10/23, and the second on 28/10/23. Despite making myself available and providing clear instructions to the delivery personnel, the ordered iPhone was not delivered to me. The inconvenience and frustration caused by these failed attempts have been considerable. I have made several attempts to address these issues by contacting Vodafone's customer service. Regrettably, I have had to speak with four different representatives, none of whom have been able to resolve the matter satisfactorily and kept me on the phone 1 hour each time . Their resolution is to wait 1 more week to raise a new order and regarding complain they will contact me to solve the matter within 10 days . Unbelievable. Do not buy anything from Vodafone with Sales representative over the phone”

Helpful Report

Posted 1 year ago

“Worst experience I've had! Make sure you stay away from this company! The customer service doesn't exist! I was over the phone for 2.5 hrs and they didn't manage to help me! I called them 2 days later and the answer was that they cannot help me about my credit because I'm not an active customer! I still have 29 days from my notice period, what do you mean I'm not active??? I just paid the bill for the current month!! Disgusting costumer service!!!!!”

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Posted 1 year ago

“These people that work here including management act like we are pieces of crap… they are sarcastic, rude and pretty much ignorant when it comes to solving problems and pleasing a customer…from what I saw these past three day who ever has this company should fire the whole department of customer care and the tech department… all they did is lie three days later they continue to lie not two people say the same thing I still have no service and to them it’s nothing god for his you work from home like myself and have them as a company they have no service I get two bars with a lot of bitching .. and not be customer Service rep says to help !!! But they want to get paid !!”

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Posted 1 year ago

“Vodafone is the worse company you can use .. there customer service sucks they play games with you.. They keep passing you to another person another department and it goes on for days .. it’s started from the beginning they said we would have one bill never happened and we were under the impression that’s how it was.. unfortunately it was two bills the turned the service off for the house phone and internet.. I called in and asked for them to give us an extension for payment and they gave me til the ninth as soon as we hung up they turned the service off and when I called back they kept lying to me that it was in the technical support I called and they said it’s not is it’s them service and it went on for 3 days !!! No one told us though it was for the non payment til this morning!! But kind you they gave us til the 9th of the month which is 7 days !! I ask you why would you want to deal with people that do not keep there word or play games a corporation??? Playing games with customers .. this morning the girl told me the truth .. I asked for a manager but no one ever called me back ever called back to make it right !! It’s unfortunate people like this are in business”

Helpful Report

Posted 1 year ago

“Total rip off!! Stay away from Vodafone! Have fully paid for 24 moth contract and now left with useless brick as can't use the phone because it's locked to Vodafone. I have requested NUC which doesn't work! Then contaced Vodafone, over the phone they was not able to help me much, I have tried everything they have sagested but nothing worked. Next, I have contacted Vodafone through social media, to resolve the issue they have promised to send me a MCK code in 2-10 working days, unfortunately, still not received it. 2 weeks later contacted Vodafone through the social media account to chase the MCK code but the customer service team wasn't helpful at all, they advised me to call the customer service... waste of the time!”

Helpful Report

Posted 1 year ago

“Disgusting customer service for home broadband, and totally emblematic of modern Britain. Don't change provider, they overcharge you by hundreds of pounds, change provider and they will provide a worse service and make no effort whatsoever to find an answer. Vodafone installed my fibre connection yesterday (that's supposed to be better than copper right?) except the signal doesn't reach half of the house. Never once had a problem on copper. Spent two and a half hours trying to speak to their people in India who had no interest in offering any sort of solution. Two and a half hours and absolutely nothing. I still have no broadband in half of the house and have no idea what I am supposed to do. Vodafone couldn't care less.”

Helpful Report

Posted 1 year ago

“I have been a customer of Vodafone for more than 10 years! And now I must quit because I feel they are mocking my time and money. I feel worthless in their customer service, juggling robots and waiting for hours for a real person to ask for help... Just to have the call interrupted after such a sisifian quest, it's horror! ... Roaming is unreliable, data keeps interrupting, can't use for GPS or Bank payments... It's become painful to keep using this operator!!! DO NOT RECOMMEND!!!!!”

Helpful Report

Posted 1 year ago

“Do not use this network provider”

Helpful Report

Posted 1 year ago

“DO NOT USE VODAFONE UK FOR YOUR BROADBAND! If this helps at least one potential person in the UK it is worth the time. -They cancelled our broadband by mistake and took another 3 weeks to re-activate it -We have not been compensated for their mistake. This ordeal has cost us 45 pounds in BT wifi as an interim solution as we have to work from home. -We speak to a new person at customer services everytime; most do not understand what we are saying -No one has followed up our case -They sent our router to the wrong address -There is no regard for customer rights”

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Posted 1 year ago

“Vodafone CS is not handled in Australia and it is off shore assistance which os super annoying! I had to phone 3 times to update my address and barred from using my phone the whole day! Not looking good after 18 years of being with Vodafone.”

Helpful Report

Posted 1 year ago

Vodafone is rated 1.2 based on 2,010 reviews