DO NOT USE VODAFONE UK FOR YOUR BROADBAND! If this helps at least one potential person in the UK it is worth the time.
-They cancelled our broadband by mistake and took another 3 weeks to re-activate it
-We have not been compensated for their mistake. This ordeal has cost us 45 pounds in BT wifi as an interim solution as we have to work from home.
-We speak to a new person at customer services everytime; most do not understand what we are saying
-No one has followed up our case
-They sent our router to the wrong address
-There is no regard for customer rights
1 year ago
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