Disgusting customer service for home broadband, and totally emblematic of modern Britain. Don't change provider, they overcharge you by hundreds of pounds, change provider and they will provide a worse service and make no effort whatsoever to find an answer. Vodafone installed my fibre connection yesterday (that's supposed to be better than copper right?) except the signal doesn't reach half of the house. Never once had a problem on copper. Spent two and a half hours trying to speak to their people in India who had no interest in offering any sort of solution. Two and a half hours and absolutely nothing. I still have no broadband in half of the house and have no idea what I am supposed to do. Vodafone couldn't care less.