I could not renew my password as there is a bug with their password reset system. Rather than actually help me identify how to access my account or attempt to fix the bug in the system, I was told that I am required to 'cleanse' my ID within the account, i.e. create a new account (!???!!!). Cleansing IDs has no negative connotations... or wait..? I spent an hour talking to someone on the online chat trying to get some basic help, but it was a series of gaslighting and obfuscation. I already knew this company is not good, but now I am convinced it is quite bad. Needs better solutions and better managers and much better actual maintenance.