Absolute awful customer service, nobody at the call centre seems to know what is going on and so just tell you what you want to hear until the following month you have to call them again with the same problems!! I submitted a complaint over to phone and online, neither were follows up or even acknowledged, shocking lack of care about customers!! I took a call from them yesterday asking if there was anything they could do to make me stay with them, after a brief summary of why I was leaving all the guy could say was I don't blame you, they are awful at customer service and following procedures on complaints, if there own staff think that too....steer clear!!