Account number: 278537538 Hi , i was a Vodafone customer for nearly 20 years until two weeks ago when i moved to a different provider as i couldn't take it anymore , i had 3no contracts at the moment , one for me , one for my wife and a tablet . I have never missed a payment bill ever . On 11 September 2020 we moved to ,St Albans and straight away we noticed that within the house area the signal was so bad ( 1 line ) that we couldn't receive or make calls sometime ,then same issue at work in centre of LONDON , also was in the middle of this pandemic and sometime i worked from home and i couldn't do my job answering emails and calls because no signal . I always thought the issue is the phone I reported that to Vodafone several times and the answer was always the same " works are undertaken within the area and in 7 days signal should come back to normal" weeks past the issue was there and the answer to my complaints were the same , most of the conversations with Vodafone were by them calling me , at some point one of their people was begging me to close the complaint , just a few emails i record of and i will upload as evidence but mostly everything was verbal phone conversations . After a very long period of time and having me going through this issues for so long Vodafone offered me £60 refund and free special discounted upgrade for two new phones and i said "yes" . They probably used my "yes" and closed the complaint straight away . Next , i went on their app to start looking to upgrade to discover that the special discounted upgrade option they offered wasn't special at all , i meant it was an offer that anybody , any new customer that wanted to join Vodafone could get , its what was available on their website . I went back to Vodafone and i said that complaint is not closed yet as they lied to me offering a special discounted upgrade which wasn't , they ignored my calls and everything . I also contacted CISAS and the fact that i said "yes" and the complaint was closed under Rule 2.2.13 they had to uphold the objection for three times. 9 months since the issue and my complaint , i still had 3 contracts and no signal on one of them. This is unbelievable and hard to understand why they doing things like this , scam bags !! CISAS and Vodafone are working together to scam people !!!