It is a shame that they cannot be awarded zero. Vodafone is the most appalling company I have ever had the misfortune to deal with. My phone stopped working over a year ago, the report said it was water damage, the only water it had been near was in my pocket, and I promise I did not wee myself! They would not replace the set, the phone didn't work so I have had the pleasure of paying for a service that they didn't give me for over a year. I tried to cancel my contract today, I spoke to 5 different people and still have not been able to cancel it yet, I will try again tomorrow. To say they are con merchants is to under egg the pudding, they are the equivalent of the highway robber of olden days, and should end up the same way as Dick Turpin, buried in York!