Worst service Terrible Network Worst service ever!!! Please do not use this network. Constant issues with Vodafone network. No network at all in some areas. Reported to Vodafone since June still unresolved, calling them every 2 days and explaining samething again and again. Technical department provides incorrect information all the time, they don’t read notes on the system left by their colleagues, they give fake promises and guarantees of things will work but it’s all false promises at the end. They are not able to resolve the problem and when asked to cancel the contract after suffering for 2 months with no solution they asked me to pay for it. Paying for service which you don't receive. Mohammed from technical department was terrible. Technical team doesn’t want to take ownership to find solution nor do they want to escalate my complaint to a person who could make decisions. They just don’t know what they are doing. I had enough and can’t take it anymore. If the managers listens to all the telephone calls he will realise how many times I have repeated my complaint to how many different people. I really hope someone senior listens to the call recording and will learn how poorly the technical team is trained. Line Manager Arpit called me who was helpful and agreed to call back next day to follow up but never did so I have to call again to repeat the same story. When called the complaints department and asked for Mohammed who was sensible and helpful, Abdul from complaints department refused to transfer the call to Mohammed despite of requesting him multiple times and at the end didn’t resolve the situation. There are couple of people I would like to mention who are really professional Sarah, Yasmine from the technical team. They didn’t resolve the problem but at least they understood the problem and had empathy. Special mention to Mohammed from complaints department who was the only person I feel took ownership to help me and I just have some hopes he will be able to help me to get it sorted. Vodafone doesn’t care for loyal customers and I will never ever recommend them again for the service as well as poor network. Total disappointment!!!!!